Denise Hanson Email & Phone Number

In my capacity as a Business Owner, I strategically manage a full-service travel agency specializing in business and personal travel in adherence to standard procedures. I exhibit superb leadership skills to manage the business and keep track of customer transactions aptly. Leveraging leadership and management abilities, I strengthen the client base by.

Tempe, AZ, US

Working as a Consultant for Customer Experience, I leverage best practices to drive business automation, simplification, productivity increase, and cost-cutting. I represent Walt’s from a customer experience perspective, including collaborating with departments to manage claims, fulfillment, returns, & tech support. This role has allowed me to implement.

Scottsdale, Arizona, US

Having served as a Director of Customer Experience, I directed the creation and implementation of customer experience strategy for B2B and B2C businesses. This involved enhancing UI/UX by driving priorities related to product development and led customer success to drive growth by 17% and upsell renewals. I utilized Salesforce to optimize ownership of.

Kanata, Ontario, CA

As a Senior Director – Partner Experience, I maneuvered cohesive tactical initiatives and delivered proactive support in updating go-to-market (GTM) models by ensuring seamless channel coordination with the post-sales team. I guaranteed efficient customer success models (CSM) support and onboarding. To enhance customer journey maps, I sustained productive.

Kanata, Ontario, CA

As a Senior Director for Customer Onboarding, I oversaw a global & cross-functional team of 200+ across U.S., U.K., Australia, and The Philippines to streamline and automate business operations. This role has allowed me to establish competent teams by hiring 80+ team members between North America/Manila within six (6) months, achieving 32% growth in the.

Kanata, Ontario, CA

Under my leadership as a Director of North American (N.A.) Order Fulfillment, I executed a prudent vision to manage order fulfillment procedures across North America, the U.K., and Australia while providing guidance for the ShoreTel acquisition. I led the transition of the organization to a distribution model for the UC order fulfillment business across.

Kanata, Ontario, CA

For three (3) years as a Director of Order Administration Processing, I rendered top-notch leadership to 25+ geographically diverse team members in U.S. and Canada to exceed defined performance goals. By leading the direct service inventory team, I facilitated business operations and ensured continuous performance improvement. I actively participated in.

Kanata, Ontario, CA

As a Director of Global Procurement since 2008, I have enhanced the delivery of service by aligning, integrating business processes, and using strategic roadmaps. I achieved $200k in annual savings by overseeing efficient cost-reduction initiatives and understanding existing customers’ business needs. To accelerate performance and fulfill client needs, I.