Kimberly Hanson Email & Phone Number

Berwyn, Pennsylvania, United States

Mt. Laurel, New Jersey, United States

• Warmly welcomed 100-150 guests every half hour, coordinated check-in, collected payment, and directed them to their destination
• Managed 2 phone lines and facilitated over 50 calls a day with customers
• Maintained an organized, clean, professional work space and waiting area
• Provided excellent customer service with a helpful and friendly attitude
• Provided clerical support via the iClassPro system
• Coordinated pick-up and delivery of express mail services, unpacking inventory and stocked supplies

Mt. Laurel, New Jersey, United States

• Provided leadership, discipline and constructive feedback to instructors and deck teachers to ensure quality delivery of the Goldfish Swim School curriculum
• Conducted daily pre-shift meetings and prepared the deck for the shift
• Conducted periodic evaluations of instructors and deck teachers
• Interacted with parents/guardians to discuss student progress
• Acted as a Goldfish Swim School “ambassador” to ensure customer satisfaction
• Completed daily logs on assigned shifts and monitored students’ attendance

Mt. Laurel, New Jersey, United States

• Monitored an 800 sq ft pool to ensure a Safe and enjoyable environment
• Provided a safe environment for over 200 members to swim while strictly enforcing pool rules and offering top-notch customer service
• Completed 24 hours of lifeguard training including becoming CPR and first aid certified….
• Reacted quickly to emergency situations
• Teach swim techniques, swim strokes, and water safety rules to students with varying swimming abilities
• Assessed the progress of students and implemented the Goldfish curriculum accordingly

Voorhees, New Jersey, United States

• Updated employees with policies, procedures, methods and guidelines
• Responsible for a variety of functions with emphasis on hiring, new hiring onboarding and training
• Managed hiring process of production position to meet customer demand
• Ensured employees followed 100% state laws and regulators
• Managed various employee reports to track employee performance indicators increasing productivity and employee moral
• Goal oriented with the ability to wear multiple hats to consistently meet and exceed goals and expectations

Deptford, New Jersey, United States

• Served breakfast, lunch, and dinner to 50-100 customers per shift at a national chain restaurant
• Memorize over 30 menu items and rotating specials in order to give customized recommendations to guests
• Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
• Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
• Maintained and enforced strict and up-to-date cleanliness polices
• Handled multiple tasks in a fast-paced environment while maintaining a high degree of accuracy

Lebanon, Pennsylvania, United States

• Updated employees with policies, procedures, methods and guidelines
• Responsible for a variety of functions with emphasis on hiring, new hiring onboarding and training
• Managed hiring process of production position to meet customer demand
• Ensured employees followed 100% state laws and regulators
• Managed various employee reports to track employee performance indicators increasing productivity and employee moral
• Goal oriented with the ability to wear multiple hats to consistently meet and exceed goals and expectations

Turnersville, New Jersey, USA

• Served lunch, and dinner to 50-100 customers per shift at a national chain restaurant
• Memorize over 30 menu items and rotating specials in order to give customized recommendations to guests
• Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
• Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
• Maintained and enforced strict and up-to-date cleanliness polices
• Handled multiple tasks in a fast-paced environment while maintaining a high degree of accuracy

Marlton, New Jersey, United States

- Discussing with customers to discuss specifications and guest dietary requirements- Communicate with Head of Catering and other Managers to ensure quality and quantity of ingredients- Transporting food to the customer- Ensuring food remains fresh- Observing and enforcing food safety regulations

Berlin, New Jersey, United States

• Teach swim techniques, swim strokes, and water safety rules to students with varying swimming abilities
• Monitored students to prevent accidents and injuries
• Provided swim lessons that consider students’ abilities and progressive development
• Identified incorrect swimming techniques and corrected students accordingly
• Monitored the pool to ensure a safe and enjoyable environment
• Provided a safe environment for over 500 members to swim while strictly enforcing pool rules and offering top-notch customer service

Berlin, New Jersey, United States

• Monitored families to prevent accidents and injuries
• Monitored the pool and other attractions to ensure a safe and enjoyable environment
• Provided a safe environment for over 500 members to swim while strictly enforcing pool rules and offering top-notch customer service
• Completed 48 hours of lifeguard training including becoming CPR and first aid certified.
• Reacted quickly to emergency situations
• Prevent injuries by communicating with the patrons and eliminated any hazards

Duluth, Minnesota, United States

• Monitored families to prevent accidents and injuries
• Monitored the pool and other attractions to ensure a safe and enjoyable environment
• Provided a safe environment for over 500 members to swim while strictly enforcing pool rules and offering top-notch customer service
• Completed 48 hours of lifeguard training including becoming CPR and first aid certified.
• Reacted quickly to emergency situations
• Prevent injuries by communicating with the patrons and eliminated any hazards

Duluth, Minnesota, United States

- Provided a taste of new or featured products to interested customers- Set up and break down booths before and after the shift- Demonstrate how to cook using a particular product- Provide free taste samples to passing shoppers- Promote a brand to encourage sales

Deptford, New Jersey, United States

• Monitored students to prevent accidents and injuries
• Monitored the pool to ensure a safe and enjoyable environment
• Provided a safe environment for over 100 members to swim while strictly enforcing pool rules and offering top-notch customer service
• Completed 48 hours of lifeguard training including becoming CPR and first aid certified.
• Reacted quickly to emergency situations

Bachelor Of Arts - Ba, History - Minor In International Studies, Graduated

Associate Of Arts - Aa, Early Childhood Education, Graduated

High School Diploma, Graduated

Activities and Societies: Varsity Swimming Choir One Act Plays