Hanson W.

Hanson W. Email and Phone Number

Client Services Manager @ Zoox
South San Francisco, CA, US
Hanson W.'s Location
South San Francisco, California, United States, United States
Hanson W.'s Contact Details
About Hanson W.

● Award winning IT Service Professional with seasoned experience in IT troubleshooting, integration strategy and implementation including international office deployment● Team oriented with ability to lead and mentor team ensuring world class service delivery● Excellent communication skills. Ability to communicate effectively with non-technical users, technical staff, and executives● Extensive experience partnering with diverse groups in a corporate environment, including but not limited to HR, Marketing, Design, and IT to complete goals with excellent results

Hanson W.'s Current Company Details
Zoox

Zoox

View
Client Services Manager
South San Francisco, CA, US
Website:
zoox.com
Employees:
4134
Hanson W. Work Experience Details
  • Zoox
    Client Services Manager
    Zoox
    South San Francisco, Ca, Us
    View
  • Zoox
    Client Services Lead
    Zoox Aug 2022 - Present
    Foster City, California, Us
    * Manage IT Client Service New Site initiatives* Lead IT Onsite support staff* Manage Hardwire lifecycle efforts including IT inventory processes and new hire deployments
    View
  • Aurora
    It - Technical Lead Manager
    Aurora Mar 2021 - Aug 2022
    Mountain View, California, Us
    View
  • Aurora
    Information Technologist
    Aurora May 2020 - Feb 2021
    Mountain View, California, Us
    * Supported 1000+ endpoints (ChromeOS, Linux, Windows, Mac)* Administered Okta, SSO apps (Slack, Jira, etc) and G-Suite instance* Documented IT workflows for internal and user facing processes
    View
  • Zoox
    Client Service Engineer
    Zoox Nov 2019 - Apr 2020
    Foster City, California, Us
    ● Created and/or updated Jira process documents for end user and internal processes● Managed IT projects to implement new processes for Client Service team ● Managed and addressed incoming requests via email, Jira SD and Slack
    View
  • Docker, Inc
    Service Desk Lead
    Docker, Inc Jul 2018 - Oct 2019
    San Francisco, California, Us
    ● Managed the service desk and ensuring high performance of the team● Ensured customer service is delivered in a timely and accurate basis● Created and documented service desk processes
    View
  • The Linde Group, Inc.
    Service Desk Lead
    The Linde Group, Inc. Jun 2017 - Feb 2018
    Berkeley, California, Us
    ● Deliver remote Service Desk support to over twenty different clients and ensure excellent customer service● Support included Meraki AP, VPN, Windows AD, OKTA SSO, G-suites and Office 365 cloud services● Actively monitor DATTO backups and Logic Monitor alerts● Assess and document new client environments ● Managed team of two SD analysts● Develop and document service delivery processes
    View
  • Storm8
    Desktop Support Lead
    Storm8 Feb 2016 - Feb 2017
    San Mateo, California, Us
    ● Delivered and managed local IT desktop support service for 250 nodes in a mixed environment (90% Mac, 8% Windows 7/10, 2% Linux servers)● Developed and evaluated team’s troubleshooting, technical and customer service skills● Established and managed 3rd party IT vendors● Administrated SaaS applications such as Atlassian Confluence/Jira, Google Apps, Adobe Cloud● Oversaw inventory life cycle management
    View
  • Criteo
    It Service Desk Engineer
    Criteo Jan 2015 - Feb 2016
    Paris, Fr
    ● Managed and deployed new office build out projects while coordinating with French IT team● Established and managed local IT vendors● Oversaw all IT support in three California offices that included software development and technical support in a mixed environment (50% Mac/50% Windows 7) ● Deployed and administrated local LifeSize AV units and office Digium VOIP systems● Coordinated and configured local AV/IT requirements including global all hands
    View
  • Hitachi Data Systems
    Sr. It Support Engineer
    Hitachi Data Systems Nov 2013 - Jan 2015
    Santa Clara, California, Us
    ● Supported C-level executives and their Executive Admins in a mixed environment (Mac/PC)● Oversaw asset management project team● Managed and supported all AV/IT requirements at monthly executive board meetings
    View
  • Goodwin Procter Llp
    Senior Desktop Support Analyst, Site Lead
    Goodwin Procter Llp May 2012 - Nov 2013
    Global, Us
    ● Fulfilled on-site IT support which included hardware, application and Audio/Video support for 100+ legal professionals (25% partners) in a Windows XP / 7 and Cisco VOIP environment● Supervised on-site IT team to ensure successful service delivery● Developed team’s technical and troubleshooting skills● Planned and managed office infrastructure renewal project including IT vendor management
    View
  • Vmware
    Project Manager
    Vmware Sep 2006 - Apr 2012
    Palo Alto, Ca, Us
    ● Managed multiple new office IT office deployment projects including hardware budgets/procurement and vendor management in regional/international offices● Analyzed PKI metrics to provide process improvement insights● Oversaw all regional Change Management requirements
    View
  • Deepnines Technologies
    Software Qa Engineer / Lab Administrator
    Deepnines Technologies 2005 - 2006
  • Mindfabric
    It Manager
    Mindfabric 2001 - 2004
  • Xuma
    Network Operations Engineer
    Xuma Mar 2000 - Nov 2001
    Us
    * Implement and supported customer web network environment consisting of Cisco Load Balancers, PIX Firewalls and 6509 BFGs* Participated in 24/7 on-call customer network support
    View

Hanson W. Skills

Requirements Analysis Sharepoint Sdlc Linux Data Center Itil Windows Operating Systems Networking Troubleshooting Agile Methodologies Vendor Management Visio Tcp/ip Virtualization Enterprise Architecture Program Management Testing It Operations Cross Functional Team Leadership Disaster Recovery Enterprise Software Storage Technical Support Saas Vmware Infrastructure Management Project Management Pmp Vmware Esx Software Development Security Unix Servers Software Project Management Cloud Computing System Deployment Vmware Solution Architecture Integration It Management

Hanson W. Education Details

  • California Polytechnic State University-San Luis Obispo
    California Polytechnic State University-San Luis Obispo
    Electrical And Electronics Engineering

Frequently Asked Questions about Hanson W.

What company does Hanson W. work for?

Hanson W. works for Zoox

What is Hanson W.'s role at the current company?

Hanson W.'s current role is Client Services Manager.

What is Hanson W.'s email address?

Hanson W.'s email address is hw****@****oox.com

What is Hanson W.'s direct phone number?

Hanson W.'s direct phone number is +141520*****

What schools did Hanson W. attend?

Hanson W. attended California Polytechnic State University-San Luis Obispo.

What skills is Hanson W. known for?

Hanson W. has skills like Requirements Analysis, Sharepoint, Sdlc, Linux, Data Center, Itil, Windows, Operating Systems, Networking, Troubleshooting, Agile Methodologies, Vendor Management.

Who are Hanson W.'s colleagues?

Hanson W.'s colleagues are Yangwei L., Jacob Higgins, Ubaldo Reyes, Dana Williams (Zielinski), Viraj Pereira, Cody Henneman, Shuang Xu.

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