Hanson W. Email & Phone Number

South San Francisco, Ca, Us

Foster City, California, Us

* Manage IT Client Service New Site initiatives* Lead IT Onsite support staff* Manage Hardwire lifecycle efforts including IT inventory processes and new hire deployments

Mountain View, California, Us

Mountain View, California, Us

* Supported 1000+ endpoints (ChromeOS, Linux, Windows, Mac)* Administered Okta, SSO apps (Slack, Jira, etc) and G-Suite instance* Documented IT workflows for internal and user facing processes

Foster City, California, Us

● Created and/or updated Jira process documents for end user and internal processes● Managed IT projects to implement new processes for Client Service team ● Managed and addressed incoming requests via email, Jira SD and Slack

San Francisco, California, Us

● Managed the service desk and ensuring high performance of the team● Ensured customer service is delivered in a timely and accurate basis● Created and documented service desk processes

Berkeley, California, Us

● Deliver remote Service Desk support to over twenty different clients and ensure excellent customer service● Support included Meraki AP, VPN, Windows AD, OKTA SSO, G-suites and Office 365 cloud services● Actively monitor DATTO backups and Logic Monitor alerts● Assess and document new client environments ● Managed team of two SD analysts● Develop and document service delivery processes

San Mateo, California, Us

● Delivered and managed local IT desktop support service for 250 nodes in a mixed environment (90% Mac, 8% Windows 7/10, 2% Linux servers)● Developed and evaluated team’s troubleshooting, technical and customer service skills● Established and managed 3rd party IT vendors● Administrated SaaS applications such as Atlassian Confluence/Jira, Google Apps, Adobe Cloud● Oversaw inventory life cycle management

Paris, Fr

● Managed and deployed new office build out projects while coordinating with French IT team● Established and managed local IT vendors● Oversaw all IT support in three California offices that included software development and technical support in a mixed environment (50% Mac/50% Windows 7) ● Deployed and administrated local LifeSize AV units and office Digium VOIP systems● Coordinated and configured local AV/IT requirements including global all hands

Santa Clara, California, Us

● Supported C-level executives and their Executive Admins in a mixed environment (Mac/PC)● Oversaw asset management project team● Managed and supported all AV/IT requirements at monthly executive board meetings

Global, Us

● Fulfilled on-site IT support which included hardware, application and Audio/Video support for 100+ legal professionals (25% partners) in a Windows XP / 7 and Cisco VOIP environment● Supervised on-site IT team to ensure successful service delivery● Developed team’s technical and troubleshooting skills● Planned and managed office infrastructure renewal project including IT vendor management

Palo Alto, Ca, Us

● Managed multiple new office IT office deployment projects including hardware budgets/procurement and vendor management in regional/international offices● Analyzed PKI metrics to provide process improvement insights● Oversaw all regional Change Management requirements

Us

* Implement and supported customer web network environment consisting of Cisco Load Balancers, PIX Firewalls and 6509 BFGs* Participated in 24/7 on-call customer network support