Pliancy builds custom solutions for Capital Management and Life Science companies to secure and scale their technology. Using a personal, process-driven approach with white-glove service, we liberate our customers to do their best work by streamlining and automating processes while protecting their data. We innovate towards simplicity and sustainability through cloud-native strategies, future-proofing our clients’ processes in a constantly evolving tech landscape.

- Centralized IT support by implementing JIRA Service Desk, improving issue resolution time by 50%- Conducted audits of 50+ SaaS applications, enhancing identity and access management, leading to a reduction in security incidents.- Deployed Okta for SSO and multi-factor authentication, securing employee access and improving system integrity.- Prepared for SOC2 compliance by rewriting IT security policies and launching SIEM and Zero Trust projects.- Recruited and mentored IT support and systems engineering teams, boosting IT service efficiency and automation.

- Managed technology operations for 30 clinics across 10 states, ensuring high availability and security of IT systems.- Introduced mandatory MFA and developed HITRUST certification documentation, increasing security posture.- Implemented Jumpcloud SSO, new telephony solutions, and device management systems, enhancing operational efficiency.- Reduced IT costs by 20% by bringing IT functions in-house and building a dedicated IT team.

- Established a comprehensive IT program, integrating OneLogin for SSO and enforcing MFA, resulting in a 40% increase in security compliance.- Led the transition to a fully remote work environment during COVID-19, maintaining productivity and collaboration.- Directed IT integration during M&A, successfully migrating data and applications with zero downtime.

- Monitored day-to-day IT operations across Boston, San Francisco, and Palo Alto offices, ensuring smooth functionality and efficiency.- Implemented best practices including MFA, SSO integration, and phishing simulations to bolster security.- Migrated ERP software from Intacct to Dynamics and converted legacy network equipment, saving $150k annually by transitioning to low latency fiber-based direct internet access.- Migrated legacy video conferencing systems to Zoom and telephony to Zoom's AV integration, modernizing communication infrastructure.- Acted as a trusted advisor to new portfolio companies, addressing their IT operations and security concerns effectively

- Established the IT and corporate security program for a 150-person organization with six offices nationwide.- Implemented and refined new network equipment, improving WiFi connectivity and creating SD-WAN connections between offices.- Streamlined and standardized audio-visual systems in meeting rooms, enhancing meeting efficiency and experience.- Continued to provide robust IT support until the company folded in 2018.

- Led a team of 5 IT support staff and systems engineers, delivering corporate IT services for an 800-person global organization across North America, South America, Australia, Europe, and Asia.- Implemented new cloud-based VoIP and video conferencing systems, standardizing meeting rooms and saving 50% on yearly costs.

- Wrote and edited code to automate provisioning and deployment processes, using Jenkins, Puppet, and Ansible in AWS environments.- Set up production health monitoring and alerts, enabling rapid diagnosis and resolution of server faults.- Provided support for internal and external developers, facilitating the creation of development environments and enhancing operational efficiency.

- Administered and oversaw OS X infrastructure for over 2000 clients, utilizing Casper and other OS X management tools.- Developed new workflows, including Tomcat and MySQL load balancing, and spearheaded global software update services.- Created new scripts and workflows for package management, preference management, and imaging.

- Implemented and administered tools to optimize OS X and iOS functionality for SMB clients.- Worked with technologies including OS X Server, JAMF Casper Suite, SonicWALL UTM devices, NETGEAR switches, Kerio Connect, VMware, CentOS, Ubuntu Server, and various Windows environments.- Provided technical support and consultation, enhancing client satisfaction and operational efficiency.

- Delivered high-quality technical support to students, faculty, and staff through various channels.- Managed the campus-wide OS X infrastructure, overseeing 500+ faculty/staff machines, 200+ public machines, and 1000+ student-owned machines.- Led mobile technology support initiatives, integrating solutions for Android, Blackberry, iOS, and webOS platforms.

- Provided comprehensive desktop support for headquarters and multiple facilities, supporting Windows environments and various applications.- Assisted in administering Novell, Lotus Notes, and Citrix Metaframe, managing accounts, backups, and security policies.- Ensured continuous support availability, being on call until midnight EST.

- Handled end-user issues for supported and unsupported IT systems, including hardware and software troubleshooting.- Undertook projects such as optimizing the Metaframe server and implementing affordable imaging software, enhancing IT infrastructure.

- Provided support for Windows NT and Linux servers, assisting with various software packages.- Supported LAN administrators in maintaining server environments and ensuring operational efficiency.- Facilitated the use of Office 2000, ProLaw, and other applications, ensuring user satisfaction and productivity.

- Achieved the highest student employment level in Instructional Computing.- Provided support for multiple operating systems, including Windows, MacOS, and Solaris.- Taught seminars in Introduction to Computing and the Internet, enhancing student understanding and proficiency.