Hans Velez Email & Phone Number

Colombia

Latam

Leading efforts to help CSPs to enhance the user experience and reduce churn in LATAM | Sales | Pre-sales | Customer Success | Service deployment |

Latam

I help communications and internet service providers improve their customer experience and create valuable services for LATAM markets.

Latam

Colombia

Sales lead engineer for Colombia 🇨🇴

Latin America

Cloud Networking Group (Cisco Meraki) - Systems Engineer for Field Sales LATAM.All my knowledge in the technical side is focused on developing the market around the benefits of the product that can contribute to the solution of the technological needs of the customer business

Colombia

Technical Solutions & business case design for Telefónica clientsIT high-level consulting for enterprise customers.RFI/RFP developmentTechnical documentation (SoW / BoM / HLD / LLD)Client managementSpecialty: Networking (R&S), Wireless, Datacenter & virtualization

Colombia

Tech Solution & Business Case design.Specialty: Networking, Datacenter & virtualization

Colombia

Ongoing review of client assigned BANCOLOMBIA needs regarding network technologies, data center and related matters; further study the conclusions presented in the reports TELEFONICA customer trends, issues, critical situations in order to structure solutions that require knowledge TELEFONICA specialized staff and the manufacturer CISCO. Plan, manage and consult solutions to the problems escalated. Being the point of scaling the highest level that channels the requirements for each of the specialists. Provided technical expertise to resolve complex problems and planning and organization of work. Taking the most complex tasks within the team responsible for filtering problems and provide technical assistance and advice to other members of the group. Main point of escalation for third-level support to the manufacturers level consulting. Ensuring more effective use of resources, planning, scheduling and controlling the work of the team. Review and report on team performance, identifying the needs of the system when necessary. Identify and take opportunities to improve processes and existing working methods, implementing the appropriate changes. Notification of performance trends and solutions to process problems and settings. With the customer must have compliance levels of service, user satisfaction, customer care capability and compliance with the methodology defined by the organization.

Implementation of the new converged platform data center in Bancolombia.* Platforms for data center networking - CISCO Nexus* Platforms for telephony (VoIP) - CISCO UC (Unified Communications)* Platforms WLAN - Cisco Clean Technology (Aironet series)* Platform CISCO UCS (Unified Computing System)

Colombia

Implementation projects in telecommunication services.

Colombia

Design, supervision and implementation of corrective and preventive maintenance on the fiber optic network of Telmex Colombia.

Colombia

Design, operation, maintenance and installation of telecommunications solutions over the standard FTTx for Optical fiber.

Network Installation