Hannah Swing, Mba Email & Phone Number

Winston Salem, NC

Same role, all outpatient imaging sites became MedQuest Employees under a joint venture.

Winston Salem, North Carolina

• Supervise multiple direct reports, create schedule for clerical team members, organizing, and monitoring their work.
• Directly maintain team members by recruiting, selecting, orienting, and training new employees and developing personal growth opportunities.
• Handle all center-level accounts payable, order supplies for front desk.
• Monitor metrics such as time of service collections, no shows, completed scans, and implement ways to exceed those goals.
• Member of Patient Experience Innovators- chosen team members to help represent Novant regarding patient satisfaction and lead by example to fellow team members. Monitor experience scores, survey answers and relay that.
• Maintain several workqueues including Charge Review, Claim Edit and Charge Audit by myself.

• Filled newly created position within Novant responsible for routing and completing referrals in several workqueues for Cardiology services within and outside Novant.
• Attended quarterly referral coordinator connect meetings with other referral coordinators across all GWSM specialties.
• Trained in all registration, scheduling and check out procedures for multiple satellite facilities. Built upon skills from my time at other Novant office within in a new specialty. Cover at check-in and check-out when.
• Process and complete online self-referral requests and internal hospital discharge follow up appointments.

• Assisted with accounts payable, worked on hold report for reimbursement, and front office supplies/organization.
• Trained in medical records including but not limited to burning images for patients and doctors’ offices, release of information and scanning.
• Requested from other departments to also work in the centralized scheduling and patient financial services department. Scheduled patients across all centers; verify and obtain patient insurance benefits.
• In the absence of the front office supervisor, I am looked upon in a leadership capacity to ensure the front runs efficiently.
• Train any incoming new hires for all front desk duties and opening/closing the office.
• Update patient demographic information, registration, posting charges, copays, answering phones, scheduling, and confirming appointments while ensuring a positive patient experience at center with a high volume.

The East Carolinian Greenville, North Carolina Area

Researched and wrote news stories for a bi-weekly paper. Provided samples as well as had test assignments to qualify and earn the position. Sought out and investigated story ideas for publishing, which consists of attending press conferences, and a variety of events; conducted in person interviews with reliable sources while meeting strict deadlines for.

Winston Salem, NC

Greeting customers assisted them with locating and evaluating merchandise while working on the floor; experienced in working all departments by folding, organizing and maintaining the aesthetic appeal of the entire store as well as running the entire fitting room. Trusted as a cashier to handle the front of store to greet customers, handle.

Master Of Business Administration (Mba), Business Administration And Management, General

Post, Baccalaureate Studies

Bachelor Of Arts (B.A.), English Language And Literature, General, 3.1 Gpa Overall/3.4 Gpa In Major

Activities and Societies: -National Society of Leadership and Success Inductee and MemberAlso earned a Minor Degree in Communication.