Hannah Sweet Email & Phone Number

Swindon, United Kingdom

Job purpose: Leading the Pharmacy team to ensure the delivery of accurate advice, information & services to develop and maintain long term, robust relationships with customers. Maximise sales & control costs in order to deliver profit. Supporting the drive towards establishing a great healthcare brand.*Lead the team to ensure achievement of all targets, goals within the pharmacy.*Ensure compliance with ethical, professional and legal pharmacy standards to ensure that every customer receives safe, accurate and efficient dispensing service.*Make decisions which positively affect all aspects of pharmacy performance, protecting the vision, value & brand integrity.*Lead & develop the pharmacy team & drive efficiency.*Ensure longterm relationships are being developed & maintained with current and potential customers to drive customer loyalty.*Ensure pharmacy team follow all aspects of customer service with being present on the shop floor.*Keep waiting times to a minimum for walk in customers.*Deal effectively with customer complaints in line with company policy.*Ensure profit protection measures are in place.*Ensure stock claiming and handling processes are followed keeping shrink to a minimum.*Ensure end of month is correctly completed and claims are done on time.*Follow all SOPS.*Ensure compliance with health & safety regulations & legislation in pharmacy.*Ensure stockholding, PI counts are completed.*Lead the team to ensure operational standards are maintained.*Deliver a world class dispensary service to ensure that customer expectations are met.*Recruit, induct, lead, develop and retain the pharmacy team .*Support, identify & develop colleagues with talent who can fill key roles.*Develop pharmacy team to ensure a minimum of a HCA qualification.*Agree and review performance expectations.*Ensure on going self development focusing on current issues within the profession.*Ensure communication is cascaded to teams in a timely fashion.

Swindon, United Kingdom

To contribute to excellent Pharmacy sales by providing an exceptional level of customer service at all times:*Deal with all customers politely & efficiently.*Establish customer needs & wants & recommend appropriate products.*Where appropriate provide assistance on tills / IT systems.*Give advice on "P" medicines and prescriptions to customers as appropriate referring to the Pharmacist where necessary.*Deal effectively with customer complaints, escalate complaints where necessary.*Receive & check prescriptions ensuring appropriate forms are filled out.*Hand dispensed medicines to customers according to correct protocols.*Accurately dispense items including extemporaneously prepared items & controlled drugs, under the supervision of Pharmacist.*Take responsibility of checking all own work prior to check by Pharmacist.*Ensure the dispensary & other areas, as appropriate, are clean & orderly to maximise efficiency to stop dispensing errors.*Ensure confidentiality of patient & company information are required by the data protection act.*Ensure stock is received, stored & used for replenishment where appropriate.*Do Pharmacy stock counts.*Ensure stock rotation & carry out date checks.*Alert the pharmacy team to any suspicious activity within the pharmacy. Comply with a;; security, health & safety & system procedures.*Undertake general housekeeping.*Identify and interactions & refer queries to Pharmacist.*Ensure prescriptions are endorsed, counted & filed correctly.Complete end of month administration, ensuring prescriptions are sent on time.*Keep up to date with dispensary products, systems & company policies.*Attend all training and development as required.