• Automated laptop setup and application pre-installation with Windows Batch script, cutting imaging and loaner preparation time significantly.• Handled AD group policy and permission update, Azure Intune asset management.• Administered network access, logon credentials, and corporate mobile devices, ensuring seamless functionality.• Delivered 2nd level support for 5,000+ devices and users, troubleshooting complex hardware, software, and network issues and device configurations for… Show more • Automated laptop setup and application pre-installation with Windows Batch script, cutting imaging and loaner preparation time significantly.• Handled AD group policy and permission update, Azure Intune asset management.• Administered network access, logon credentials, and corporate mobile devices, ensuring seamless functionality.• Delivered 2nd level support for 5,000+ devices and users, troubleshooting complex hardware, software, and network issues and device configurations for efficient operations. • Collaborated with different IT teams (Network Infrastructure, IT Security, Identity Access Management Team) to enhance IT service delivery and drive project success. Show less

• Earned monthly 5-star ratings for exemplary customer service, notably in conflict resolution and problem-solving, fast self-checkout support, and increased monthly sales by 15% with 99% customer satisfaction.• Exceeded Walmart Mastercard sales by 30% through strategic communication and market insights for impactful sales tactics and securing lasting customer loyalty and engagement.• Accrued a daily cost reduction of over $1000 in petty thefts and heightened security at self-checkout… Show more • Earned monthly 5-star ratings for exemplary customer service, notably in conflict resolution and problem-solving, fast self-checkout support, and increased monthly sales by 15% with 99% customer satisfaction.• Exceeded Walmart Mastercard sales by 30% through strategic communication and market insights for impactful sales tactics and securing lasting customer loyalty and engagement.• Accrued a daily cost reduction of over $1000 in petty thefts and heightened security at self-checkout bullpens by exercising keen observations of shoppers' behaviors, swift intervention, and critical thinking in loss prevention measures. Show less

• Provide end-user assistance for laptop security, software, and network issues, using ServiceNow to document service cases.• Supported equipment loans, security sign-off, system imaging, and QA processes for MacOS and Windows 10/11 laptops.• Managed hands-on support and IT asset security, including inventories, event setups, teardowns and preventive maintenance in smart labs. Troubleshoot on-site network issue.• Created scripts to automate preventative maintenance tasks and… Show more • Provide end-user assistance for laptop security, software, and network issues, using ServiceNow to document service cases.• Supported equipment loans, security sign-off, system imaging, and QA processes for MacOS and Windows 10/11 laptops.• Managed hands-on support and IT asset security, including inventories, event setups, teardowns and preventive maintenance in smart labs. Troubleshoot on-site network issue.• Created scripts to automate preventative maintenance tasks and pre-installations Show less

Peer Mentor is all about students helping students• Led class visits promoting Sheridan resources to around 40 students each session in campus involvement.• Orchestrated impactful student events, fostering community engagement over 4 semesters, and uplifting peers.• Amplified turnout by a record-breaking 5 times at pop-up events, notably a movie night event at Trafalgar.• Offered individual mentorship, and creative content in Sheridan's 2023 Newsletter, inspiring students'… Show more Peer Mentor is all about students helping students• Led class visits promoting Sheridan resources to around 40 students each session in campus involvement.• Orchestrated impactful student events, fostering community engagement over 4 semesters, and uplifting peers.• Amplified turnout by a record-breaking 5 times at pop-up events, notably a movie night event at Trafalgar.• Offered individual mentorship, and creative content in Sheridan's 2023 Newsletter, inspiring students' success. Show less

- Handled the processing of access request forms coming into the area according to the access management process - Completed impact analysis using to determine if elements can be removed from the production system. - Managed the team backlog queue and new tasks using JIRA- Extracted and formatted data in IBM mainframe - host environment, to create/run SAS tools that generate reports for our business partners - Implemented DCM update changes, according to to change management… Show more - Handled the processing of access request forms coming into the area according to the access management process - Completed impact analysis using to determine if elements can be removed from the production system. - Managed the team backlog queue and new tasks using JIRA- Extracted and formatted data in IBM mainframe - host environment, to create/run SAS tools that generate reports for our business partners - Implemented DCM update changes, according to to change management process - Created the input file for an on-request job that was required to be run in production to close accounts for the business. - Assisted with gathering audit evidence for Basel Data Governance, using CA-7 to capture job flows, run frequencies, and dependencies, using Endevor to capture last modified dates. Show less

Formerly known as Inovex Inc.• Developed test cases for internal and user acceptance testing based on client’s change requests• Performed regression testing to quality control bug fixes and newly implemented features according to client-approved test cases• Developed new components and quick bug fixes in existent C# .NET projects to maintain current web applications and prevent security breaches• Accessed and modified database via T-SQL scripts for hotfixes/updates pertaining to… Show more Formerly known as Inovex Inc.• Developed test cases for internal and user acceptance testing based on client’s change requests• Performed regression testing to quality control bug fixes and newly implemented features according to client-approved test cases• Developed new components and quick bug fixes in existent C# .NET projects to maintain current web applications and prevent security breaches• Accessed and modified database via T-SQL scripts for hotfixes/updates pertaining to web application content• Coordinated with clients to identify website vulnerabilities, investigated their sources, reproduced, and reported major bugs to senior developers for timely fixes• Updated tasks progression and tracked their priorities via minutes during weekly conference calls, scrum meetings and project management system• Researched and implemented stress testing frameworks to measure web applications capacity Show less

• Processed transactions rapidly and accurately• Assisted customers’ problems and selection of products that best fit their personal needs• Balanced the needs of multiple customers in a fast-paced retail environment• Organized the cash register and maintain the store visual display• Working effectively with a team of three to deliver excellent customer service and increase sales