As the Competency Development Head, I am passionate about empowering our workforce with the skills and knowledge they need to excel in their roles and drive our organization's success. With over 14 years of experience in the Information technology space, having worked on number of different products, I specialize in designing and implementing comprehensive competency frameworks that align with our strategic objectives.My role involves collaborating with cross-functional teams to identify key competencies, developing targeted training programs, and utilizing data-driven approaches to measure and enhance performance. I am dedicated to fostering a culture of continuous learning and improvement, ensuring that our employees are equipped to meet the challenges of a rapidly evolving industry.I am also experienced Solution Lead with a demonstrated history of working in the information technology and services industry. Experienced implementation specialist with a demonstrated history of delivering turnkey solutions for clients in diversified business sectors. Skilled in Analytics, Consulting, Service Delivery, Requirement Analysis and transforming client experiences leveraging the use of technology. SME in infra monitoring solutions by following ITIL practices.Major experience on :ServiceNow: Discovery, Event Management, CMDB, Service Mapping HPE/Microfocus – OMi 10.1x, BSM Ver 8.x till 9.20, SiteScope, BPM, VuGen, OMW, NNMi, OBR 10.x, HPE uCMDBGood understanding and Currently learning:Prometheus, Grafana, Dynatrace, AppDynamics (Perf Analyst Certified), Kubernetes, GCP, AWSOther Monitoring tools: InfoVista, SevOne, IBM ITNM, BMC Entuity, Vegayan SiMPLuSReporting: MS SSIS, SSRS, HPE OBR(BO)Scripting : Powershell