Built scalable data import systems to process Excel and CSV files using AWS Lambda and WebSockets, optimizing the onboarding process for new customers. Streamlined data import operations, resulting in a 40% reduction in onboarding time and significantly improving operational efficiency.Contributed extensively to the benefits module of the system, focusing on critical features such as open enrollments and new hire wizards to streamline employee onboarding and benefits selection. Developed new features and resolved bugs on the administrative side, including creating and configuring new benefit plans, implementing rules for rate calculations based on complex criteria, and managing plan rollovers to ensure seamless transitions for new plan years. Collaborated closely with stakeholders to ensure alignment with business requirements and improve user experience.Mentored offshore development and in-house contracting teams by providing training on the system's architecture and functionality. Guided team members in resolving complex bugs, implementing new features, and adhering to best practices, ensuring consistency and quality in development efforts.Resolved critical bugs related to the 1095-C process, a key year-end requirement for clients, ensuring compliance and smooth data generation for tax reporting.Proactively identified and resolved operational issues, minimizing customer disruptions and enhancing system stability and performance.

Planned and implemented shared vision across different stakeholders, including development, business, and sales by developing consensus on feature priorities. Administered and monitored the product development roadmap and collaborated with cross functional teams to execute the product strategy. Devised and initiated detailed requirements, user stories, and organize backlogs to record business cases and technical requirements. Designed and developed a RESTful Web API in C# for easy integration of various 3rd party systems like HRMS with INSZoom. Utilized Postman to create and publish API documentationIntegrated 3rd party apps, including Intercom, Pendo, Zendesk and Skilljar to improve customer interaction and product adoption.Established an early adopter program through MVP for major clients to collect feedback and define all use cases. Improved customer engagement by driving product demos with business, sales, and customer support team.Reduced the user security/settings customization time from 10 minutes to 3 minutes by designing and implementing security profile feature in app.Enhanced the document management feature of the app as a 1 stop solution to avoid multi app navigation, reducing time and money spent by users on various applications by 1/4th.Supported the implementation of Zoomee - immigration industries first Bot that reduces a paralegal’s work of manually entering details into INSZoom system from the immigration case receipt. This cuts down the paralegal’s time and effort from minutes to seconds, avoiding human errors through automated workflow.Collaborated with a high performing team of 15 engineers, and technical operations during design and implementation to shape the technical feature of the product, while delivering high quality products on-time. Used SQL and Pendo for data analysis to determine periodic improvements in product for CXO reporting, while defining baseline for KPIs such as module adoption rate and page load time.

Developed a web application with MongoDB for IBM to create a timeline of their employees’ immigration cases resulting in improved efficiency of immigration specialists in tracking employee’s case history by 17%.Optimized the forgot password/user ID module by incorporating Google reCaptcha and reduced support contacts by 8%/day that improved the security and user experience of INSZoom application.Initiated a framework in C# to display foreign national’s immigration details dynamically based on visa processed. This reduced the questionnaire development effort from 2 days to 3 hours through SQL scripts JSON data was stored in Microsoft SQL 2016, improving the load time of the application by nearly 2x. Created a framework in C# to dynamically generate a web page. This framework builds a web page based on the element description defined in a database table. This framework reduced the questionnaire creation time by 5x.Developed a window's-based application using C# to find file discrepancy in production. Built an application in C# using selenium framework to monitor changes in the various immigration related e-filing forms.

Involved in JAVA code development of a tax filing system and code maintenance of Payroll Data Exchange system for Ceridian HCM, Inc.Developed an internal tool that generates large XML files as a sample data for development and testing purposes.