Rotation At Sengkang Hospital Outpatient Clinic Operations
CurrentAs a Senior Executive at Sengkang Hospital's Outpatient Clinic Operations, I am involved in Resource Management, and Service Improvement and Performance Management. To ensure seamless support for the Specialist Outpatient Clinics at SKH, I have diligently shadowed clinics, gaining insights into clinical workflows and nuances.In my role as the Resource Executive, I lead a dynamic team of 10 members responsible for managing clinic resources, including manpower and physical space. This entails collaborating closely with Clinic Operations Executives to strategise resource allocation, providing guidance to the team on optimal setups, and overseeing day-to-day operations such as leave management, performance evaluations, and workload distribution.Furthermore, I spearhead Service Improvement and Performance Management initiatives by meticulously analyzing clinical data metrics like Wait Time to Appointment, Wait Time to Consultation, and Appointment Attendance Rates. Through collaborative efforts with clinicians, I identify opportunities to enhance clinical performance.Moreover, in optimising manpower efficiency, I've collaborated with Clinic Ops Executives to explore innovative solutions, including the potential implementation of automated rostering systems. This involved thorough comprehension of each clinic's rostering process and researching diverse avenues for tailored automated solutions conducive to clinic operations.