Hany Elkhadragy Email & Phone Number

Kuwait

- Participating in new migration projects like SRE (Single Rating Engine) delivered by E///.- Develop operation scripts to automate monitoring ESM system and send hourly/daily/weekly and monthly reports, Also integrate with SMSC to send system alarm SMSs.- Develop automated reconciliation scripts to fix customer's profile and generate a summary report.- Daily monitoring for ESM transaction flow for any up-normal error count.- Creating knowledge base of repeated issues with corresponding solutions.- Direct communication with vendor and other integrated applications engineers in case of any global issue.- Doing weekly/Daily reconciliation with other network elements and systems.- Doing reconciliation after each bill cycle activity.- Configure new ESM products- Handling daily complains.

Kuwait

Working in Ooredoo Operation team as ESM Engineer (Ericsson subscription management)- Handling daily complains.- Daily monitoring for ESM transaction flow for any up-normal error count.- Creating knowledge base of repeated issues with corresponding solutions.- Direct communication with vendor and other integrated applications engineers in case of any global issue.- Doing weekly/Daily reconciliation with other network elements and systems.- Doing reconciliation after each bill cycle activity.- Configure new ESM products

Bahrain

Working as BSS Technical Consultant with below job description:- Participating in bug diagnoses for TABS (Telecom Administration and Billing System).- Participating in requirement gathering of new marketing needs.- Communicate with R&D to ensure the patch deliveries.- Acting as implementation team to test the new patches and verify the correct functionalities.- Conduct UAT with the customer and Move the delivery to production then receive FAC “Final Acceptance Document”.- Help operation team in daily tasks to investigate the reported cases by subscribers.- Implement new setup / configurations related to CRM, Provisioning and Billing Modules.- Supporting the DBA team for performance management.

Egypt

BSS Technical Consultant.- Full Support for Telecom Operators projects before/after going Live.Job Description :- Approve CRs and code fixes in TABS-CS.- Participating in bug diagnoses for TABS (Telecom Administration and Billing System).- Identifying user, business and technical needs, and identifying the underlying problems and product requirements.- Maintaining a high level of efficiency according to company targets and needs of live products.

Cairo, Egypt

Oracle System Analyst (Telecom Department).- Full Support for Telecom Operators projects before/after going Live.- Discuss with the customer the details of the required tasks, and deal with the client in all technical matters. Job Description :- Understand the customer issues from the ASSR (Application Support service Request )- Analyze the problem and select the best solution.- Conduct the software development according to the coding standard to solve issues and defects.- Conduct the unit test activities and ensure that the developed Software satisfies the Customer needs.- Code reviewer for the other team members.- Ability to use Customer Service Tools (Oracle i-support and iCare).

Cairo, Egypt

- Full support for (Elmotakamel) ERP System.- Worked and participated in developing new applications, and supporting running applications with customers.

Al Manşūrah, Ad Daqahliyah, Egypt

- Works as one of a team work to develop an inventory and accounting modules for Dakahlia Madareb Company.

Bachelor'S Degree, Civil Engineering, Pass

Data Analysis Professional