Hany Farouk Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Abu Dhabi, Abu Dhabi, United Arab Emirates

Achievements: Achieved and exceeded the targets from the first month till date, used to be from the top 5 in the group. Best performer in the showroom till date. Best in selling accessories, service contracts and F& I Products in the group. Best level of customer’s satisfaction and SSI score in the group.

Abu Dhabi

Achievements: Totally improved the Customer Satisfaction especially during the Vehicles handover to become the best in the region and ranked in the first place in the CSS (Customer Satisfaction Survey) program held by Audi Middle East testing the Quality and Customer Satisfaction in yearly competition between the dealerships in the region and awarded as 1st Sales Team of the Year. Improved and increased Audi Genuine Accessories and ABT products monthly sales volume to achieve and exceed the targetsResponsibilities Sale new and pre owned cars. Sales & Deal with Large Accounts, corporate & governments. Meet and present walk in customers and visit companies for new accounts. Assure customers satisfaction Follow up any problems with appropriate department. Sell Audi Genuine accessories and ABT products from the equipment Assist the management in ordering and selecting the important technical related options and packages through the factorysales program. Achieving deadlines in an efficient and professional manner Performs other duties when required by the Sales Manager

Company Industry: Information Technology• Meet the customers and assist and advise them to the product or the service they need.• Responsible for customer service including answering customer queries, problem solving and providing detailed information on new services and offers.• Identify customers’ complaints and deal with them appropriately.• Keep good relationship with the customers and keep them up to date with the latest offers from time to time throw Emails, or SMSs.• Show a broad knowledge of products and services and their competitive advantages.• Handle and completes daily inbound call reports.• Follow the appropriate guidelines and procedures for any given situation.• Perform all duties assigned by the team leader and supervisor.

Mansoura. Egypt

Company Industry: Automotive Trading• Meet the customers and find out what they need and show the cars that fit his needs.• Demonstrate the features and options of the car and arrange test drives for customers.• Negotiate prices and discuss with customers rebates, offers, warranties and various incentives.• Complete paperwork that the dealership requires and help customers complete finance applications and any paperwork that may be required, along with following up and ensuring favorable customer satisfaction.• Schedule deliveries, repairs, and after sales installations and any other related tasks that determined by the sales manager.

Mansoura. Egypt

Company Industry: Information Technology • Responsible for customer service including responding to customer inquiries, problem solving and providing detailed information on the company’s services. • Work with new customers in the development of new accounts.• Coordinate with the ISPs in Egypt (TE-Data, Link.Net).• Manage the customers’ accounts throw the ISPs portal.• Interact effectively with the concerned department to ensure high quality and timely expedition of customer requests• Handle the tasks of preparing and maintaining accurate filing system and call log/data

Bachelor'S Degree, French Language And Literature

Diploma, Sales And Marketing, Very Good