• Closed deals that value over $2 million across the region.• Built a sales pipeline from scratch of EGP 7 million in a period of 6 months• Convinced customers to expand on-going engagements by an average of 20% increase in current scopes.• Resolved collection challenges and contributed a total of $10 million to the company’s Accounts Receivable during my tenure.• Initiated and negotiated strategic win-win partnerships for the company to increase its sales and marketing reach in… Show more • Closed deals that value over $2 million across the region.• Built a sales pipeline from scratch of EGP 7 million in a period of 6 months• Convinced customers to expand on-going engagements by an average of 20% increase in current scopes.• Resolved collection challenges and contributed a total of $10 million to the company’s Accounts Receivable during my tenure.• Initiated and negotiated strategic win-win partnerships for the company to increase its sales and marketing reach in the market.• Defining and implementing promotional and pricing strategies to extend reach and expand presence in the market.• Managing key accounts and strategic partnerships with key customers and partners Show less

• Taking ownership of financial processes as well as Net Revenues.• Overseeing e-File projects across the region (Egypt, UAE, Qatar and Oman) with annual turnover of $ 10 Million. • Defining risks to the business through effective deployment of people, processes and policies.• Ensuring all business activities meet organizational requirements for quality.• Developing clear and achievable strategy objectives encompassing deliverables in budgets, schedules, recruitment and quality.… Show more • Taking ownership of financial processes as well as Net Revenues.• Overseeing e-File projects across the region (Egypt, UAE, Qatar and Oman) with annual turnover of $ 10 Million. • Defining risks to the business through effective deployment of people, processes and policies.• Ensuring all business activities meet organizational requirements for quality.• Developing clear and achievable strategy objectives encompassing deliverables in budgets, schedules, recruitment and quality. • Participate in business development activities for strategic and key accounts.• Helping sales team in closing deals and signing agreements with customers and technology vendorsStandouts Achievements:• Implemented Cost and project Efficiencies that led to reducing operating expenses by 30%.• Achieving annual revenue of $ 5 Million.• Delivered various Records Management projects for Public Sector, BFSI, Oil & Gas and Healthcare &Banking• Achieved annual revenue targets and delivery excellence KPIs. Show less

ResponsibilitiesOperational Delivery Assist in the development of the strategic plan for all operational activity. Implement and monitor the annual and medium term operational plans, programmers and projects to meet overall objectives and agreed timings. Implement and monitor all contracts and agreements with customer.  Direct via Project Managers the Software, Knowledge Base, Data Base and Customer Support teams to overcome technical and other constraints on the… Show more ResponsibilitiesOperational Delivery Assist in the development of the strategic plan for all operational activity. Implement and monitor the annual and medium term operational plans, programmers and projects to meet overall objectives and agreed timings. Implement and monitor all contracts and agreements with customer.  Direct via Project Managers the Software, Knowledge Base, Data Base and Customer Support teams to overcome technical and other constraints on the delivery of projects. Provide technical support for the agreed redesign, development, implementation and continuous improvement of the company’s processes as required ensuring customer focus. Support and maintain an environment in which: Software Development is specified, designed, developed, tested and maintained in an efficient and productive manner. Knowledge Base development is specified, peer reviewed and maintained in an efficient and productive manner. Customer Support is provided in a proactive manner that ensures appropriate communication with members.In order to I enabled for all projects to be executed in a member driven way. Ensure that project teams communicate effectively with all functions as necessary to ensure on time and on quality project delivery. Working with the Heads of Functions, the Project Manager and others, foster a team-based culture, ensuring positive interactions with other teams and with Lhasa members and external collaborators. Provide support and advice for other functions as appropriate. Communication and Information: Ensure effective internal communications both within the Operations team and across the organization. Show less

Responsibilities•Mange all areas of project management the planning, analysis, design, construction, implementation and closure processes which include development of the scope of work and the management of time, cost, risk, communications, human resources, contracts, and quality to ensure customer delight within internal and external projects.• Measures and tracks project progress and performance • Work jointly with the account manager in order to ensure the successful… Show more Responsibilities•Mange all areas of project management the planning, analysis, design, construction, implementation and closure processes which include development of the scope of work and the management of time, cost, risk, communications, human resources, contracts, and quality to ensure customer delight within internal and external projects.• Measures and tracks project progress and performance • Work jointly with the account manager in order to ensure the successful implementation of the projects within project time frame.• Assist the Account Manager explore new business opportunities. • Ensure satisfaction of the customer at the highest level in terms of quality products and quality services. • Ensure the implementation of Company s Policy and standers.• Participate in the periodic planning meetings with the senior management.• Supervise IT solution design related activities i.e., proposal preparation, review of design documents, products and services, verification of test plans and design attributes.• Managing all projects portfolio, reporting to the General Manager.• Influencing new business opportunities among existing customers, assisting with pre-sales and sales team in building proof of concepts, project scope and responses to RFPs.• Administrating & managing partnership program with Microsoft.• Creating and maintaining the project schedule, deliverables, budget, issues, and risks. • Building project organization, attaining and utilizing project resources. • Tracking progress and variances and mitigating risk and issues throughout the lifecycle. • Inspiring confidence by providing timely and accurate status reporting. • Project Closure (Final Customer Delivery and Sign-Off). • Communicate lessons learned to colleagues and team members and building best practices Show less

ResponsibilitiesProviding customers with technical services at the level of consulting in an effective manner by:•Assessing customers needs technical concerns and organizational concerns.•Conduction consulting, implementation studies around the required products, taking into account Customers specific technical and organizational environment (IT department).•Studying advanced integration problems with customers on-site or by conduction extensive technical tests at our office… Show more ResponsibilitiesProviding customers with technical services at the level of consulting in an effective manner by:•Assessing customers needs technical concerns and organizational concerns.•Conduction consulting, implementation studies around the required products, taking into account Customers specific technical and organizational environment (IT department).•Studying advanced integration problems with customers on-site or by conduction extensive technical tests at our office using the customer environment under non-disclosure agreements.•Writing recommendation reports and studies to be addressed to customers.•Creating consulting-oriented technical documents to support activity.•Conducting Presentation, demonstration and training for the required products.•Coordinating with other department (Sales, marketing and pre-sales engineering) to maximize Customer satisfaction.•Maintaining up to date understanding of industry trends and technical developments.Lecturing ExperienceConducted many technical training courses on Computer Associated COOL: Plex Methodology•Providing customer consolation on technical issues concerning products integration and tuning.•Conduct & Trained a lot of Technical Training Courses in ( Cairo University, ITI,General Authority for Educational Building, Misr International Bank, EL-Ahlia Insurance, Ministry Of Education, High Cairo Institute, Raya Academy. Etc…..) •Delivering customer training and technical Support on the Products (Cool: plex as Case- Tool, COOL: DBA as Database Design and Administration Tool)•Holding Presentation and Demonstration for the supported Products. Show less

Responsibilities & Technical Support Experience• I was responsible for system as software using MAIDS (ERP) software and I solving all problems and errors in system & application during the run of application.• I solved all requirements which facing the employees (more than 40 employees).

Major Projects & Application Development•(SGC) Swiss Garment Company. Sales, Stores, Purchasing, Finance, Shipment and personnel SystemI was involved in analysis, building data model, design and testing application utilize Case-Tool Cool: GenV4.la by Computer Associates following Information Engineering Methodology. The SALES SYSTEN and the STORES SYSTEM consists of three Business Systems maintenance system, miscellaneous system and Inquiry system. The purpose of This Project… Show more Major Projects & Application Development•(SGC) Swiss Garment Company. Sales, Stores, Purchasing, Finance, Shipment and personnel SystemI was involved in analysis, building data model, design and testing application utilize Case-Tool Cool: GenV4.la by Computer Associates following Information Engineering Methodology. The SALES SYSTEN and the STORES SYSTEM consists of three Business Systems maintenance system, miscellaneous system and Inquiry system. The purpose of This Project automates, control and validates the sales department procedures for Swiss Garment Company. • AI-Amoudi Bros. CO. in Saudi. Sales, Stores and Maintenance System I was involved in analysis, building data model, design and testing application using Case tool Cool: Gen V4.la. •Tamima Company Sales System I was involved in analysis, building data model, design and testing application using Case tool Cool Gen V4. La.•E-Government for Egyptian Commercial Record.I was involved in analysis, building data model, design and testing application utilize tool Visual Gen V2.2 (Visual Age Generator) IBM. Show less