Hany Hussam Email & Phone Number

Abu Dhabi, United Arab Emirates

Abu Dhabi, United Arab Emirates

United Arab Emirates

-Managed and supervised the maintenance and repair operations for a fleet of heavy trucks,ensuring optimal performance and safety.Led and coordinated three major projects: Averda: Oversaw an all-inclusive contract for the maintenance of 45 Renaultand 30 UD trucks. Beeah Group: Managed a basic contract for the upkeep of 175 UD trucks. Abu Dhabi Airport: Directedan all-inclusive contract for the maintenance of 18 OSHKOSH fire trucks.Implemented and monitored maintenance schedules,ensuring timely and efficient service delivery.Developed and enforced safety protocols and procedures, reducing workplace incidents and enhancing operationalefficiency.Collaborated with clients to understand their needs and provide tailored maintenance solutions.Trained and mentored a team of technicians, fostering a culture of continuous improvement and professionaldevelopment.Utilized technical expertise to diagnose and resolve complex mechanical issues, minimizing downtime and costs

United Arab Emirates

Received and greeted customers, ensuring a welcoming and professional environment.Identified and documented customer concerns, accurately opening job cards and detailing service requirements.Promoted and sold services, effectively communicating the benefits and necessity of recommended maintenance and repairs.Coordinated with the workshop team, ensuring timely and efficient completion of repairs and maintenance tasks.Followed up with customers and workshop staff, maintaining clear communication to ensure customer satisfaction and timely updates on repair status.Delivered vehicles post-repair, ensuring all work was completed to the highest standards and addressing any remaining customer concerns.Maintained detailed records of all service transactions, ensuring accuracy and compliance with company policies.Provided exceptional customer service, fostering long-term relationships and repeat business.

Abu Dhabi, United Arab Emirates

Giza Governorate, Egypt

• Schedule, train, supervise and motivate employee for the maintenance department• Coordinate work performed by outside vendors• Ensure efficient repair schedule and review repair coast estimate• Prioritize the maintenance and repair of company equipment• Control and monitor inventory• Ensure that all cleaned ,fueled and in a proper working conditions• Implement safety policies and procedures for the department

Jeddah Governorate, Saudi Arabia

-Directs and coordinates activities concerned with acquisition of automotive equipment and operation and maintenance of automotive fleet repair and storage facilities by performing the following duties personally or through subordinate supervisors, -following. Other duties may be assigned-Coordinates activities of personnel conducting research and testing program on automotive equipment considered for acquisition based on such factors as operational performance, costs of operation and maintenance, operational safety, and compliance with environmental laws and regulations--Reviews and submits staff proposals for modifications to vendor or manufacturer.-Directs procurement of all types of company owned and operated automotive equipment and materials, supplies, and parts required to maintain automotive equipment, garages, and storage facilities.Coordinates automotive repair and maintenance services to obtain maximum utilization of automotive equipment and prevent operational delays in other departments-Make small training sessions for the workshop technicians to understand a new vehicle technology, or using the diagnostic tool-Concerned with customer satisfaction issue, contact workshops and follow cases for quick problem solving-Manage with Automotive Department. Carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.-arrange with spare parts division for the lack of spare parts in per and after sales workshops, and the availability of new modified parts to perform technical bulletins -Warranty reports, claims upload and follow with warranty clerk- Annual report about product malfunctions, workshops performance …

• Analyze current procedures and activities to identify and present opportunities for improvement of the workshop. • Ensure that the department is adequately staffed to achieve objectives, and that technicians are aware of procedures for using new products and equipment. • Facilitate the orientation of new team members in collaboration with the Workshop Supervisor by familiarizing them with work surroundings, explaining work hours, procedures, use of equipment and job expectations and ensure that new team members understand their respective duties.• Maintain good relationships with customers.• Ensure adequate maintenance of tools, equipment and other materials in the Service Area.• Facilitate the training and development of team members in the department, by providing feedback and coaching to support improvements in their job performance.• Conduct annual Performance Appraisal for Workshop Personnel.• Provide advice and technical assistance to team members.• Evaluate the impact of work delays, interruptions or changes in plans to develop appropriate course of actions.• Monitor workflow to anticipate impact of delays due to team members being absent for leaves, holidays or sickness.• Review customers service orders and inspect the quality of a technician repairs before the release of vehicles.• Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures.• Plan and adjust the workloads of department personnel to match their skills and abilities.• Plan and prepare annual budget for the department and facilities, scheduling expenditures, analyzing variances and initiating corrective actions. Follow up closely during implementation.• Coordinate with sales department and arrange for delivery of equipment to customers.• Maintain communication with GM headquarters to obtain security information, report unusual concerns and share new ideas that may contribute to improved Workshop operations

Cairo Governorate, Egypt

● Analyze current procedures and activities to identify and present opportunities for improvement of the workshop● Ensure that the department is adequately staffed to achieve objectives, and that technicians are aware of procedures for using new products and equipment● Facilitate the orientation of new team members in collaboration with the Workshop Supervisor by familiarizing them with work surroundings, explaining work hours, procedures, use of equipment and job expectations and ensure that new team members understand their respective duties.● Maintain good relationships with customers.● Ensure adequate maintenance of tools, equipment and other materials in the Service Area.● Facilitate the training and development of team members in the department, by providing feedback and coaching to support improvements in their job performance.● Conduct annual Performance Appraisal for Workshop Personnel.● Provide advice and technical assistance to team members.● Evaluate the impact of work delays, interruptions or changes in plans to develop appropriate course of actions.● Monitor workflow to anticipate impact of delays due to team members being absent for leaves, holidays or sickness.● Review customers service orders and inspect the quality of a technician repairs before the release of vehicles.● Plan and adjust the workloads of department personnel to match their skills and abilities.● Plan and prepare annual budget for the department and facilities, scheduling expenditures, analyzing variances and initiating corrective actions. Follow up closely during implementation.● Coordinate with sales department and arrange for delivery of equipment to customers.● Maintain communication with GM headquarters to obtain security information, report unusual concerns and share new ideas that may contribute to improved Workshop operations

Cairo Governorate, Egypt

● Analyze current procedures and activities to identify and present opportunities for improvement of the workshop● Ensure that the department is adequately staffed to achieve objectives, and that technicians are aware of procedures for using new products and equipment● Facilitate the orientation of new team members in collaboration with the Workshop Supervisor by familiarizing them with work surroundings, explaining work hours, procedures, use of equipment and job expectations and ensure that new team members understand their respective duties.● Maintain good relationships with customers.● Ensure adequate maintenance of tools, equipment and other materials in the Service Area.● Facilitate the training and development of team members in the department, by providing feedback and coaching to support improvements in their job performance.● Conduct annual Performance Appraisal for Workshop Personnel.● Provide advice and technical assistance to team members.● Evaluate the impact of work delays, interruptions or changes in plans to develop appropriate course of actions.● Monitor workflow to anticipate impact of delays due to team members being absent for leaves, holidays or sickness.● Review customers service orders and inspect the quality of a technician repairs before the release of vehicles.● Plan and adjust the workloads of department personnel to match their skills and abilities.● Plan and prepare annual budget for the department and facilities, scheduling expenditures, analyzing variances and initiating corrective actions. Follow up closely during implementation.● Coordinate with sales department and arrange for delivery of equipment to customers.● Maintain communication with GM headquarters to obtain security information, report unusual concerns and share new ideas that may contribute to improved Workshop operations

Cairo Governorate, Egypt

Body repair section), work with vehicle metal sheets in its different kinds and shapes, vehicle chasses and other metal supportsUsing (CELETTE) device to measure vehicle dimensions and in crashes cases return the vehicle Dimensions to its original

Disassemble and reassemble section), work with vehicle disassemble which supply the (body repair section) and vehicle disassemble which supply final control section Deal with every part of vehicle needed to be assembled such as doors, door glasses, front and rear…Also taking most of quick service vehicles Which includes meeting customer, listing to his complains about his vehicle and fixes them as soon as possible

B.Sc. Engineering, Engineering; Mechanical Power Engineering; Pass

mechanical power engineering full 5 years course from Ain Shames universty

Certficiate, Authorized Service Supervisor

service supervision principles and roles

Cirtificate, Customer Satisfaction

Customer satisfaction

Authorized Workshop Manager

workshop service manager's responsibilities and different strategy to implement

Cirtificate, Basic Technical Instructor

Basic Technical Instructor

Cirtificate, Basic Technical Instructor

Cirtificate, Shop Floor Excellence

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Cirtificate, ● Project Management: The Basics For Succes

● Project Management: The Basics for Success

Cirtificate, ● Work Smarter, Not Harder: Time Management For Personal & Professional

● Work Smarter, Not Harder: Time Management for Personal & Professional

Cirtificate, Introduction To Marketing

introduction to marketing

Cirtificate, ● Introduction To Financial Accounting

● Introduction to Financial Accounting

Cirtificate, Critical Thinking

critical thinking how to identify and follow

Cirtificate, Data Analyst Track

Data Analyst Track & SQL Basics

Cirtificate, Solar Power On Grid And Off Grid Systems

solar power on and off grid system. solar heater . design a solar power network

Certificate, Basics Of Safe Environment And Safety Procedures At Work

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Course, Fleet Service Adivosr