Hanyi Meng Email & Phone Number

Irvine, California, United States

• Execute new client implementations each month, ensuring a seamless transition to our cloud-based software solution.• Provide back-office support to existing clients, addressing inquiries, resolving issues, and completing tasks in a professional and timely manner.• Manage and strengthen client relationships by gathering documents, managing project requirements, and tracking multiple Extract, Transform, Load (ETL) projects from legacy products to the cloud-based solution.• Utilize data analysis techniques to collect and analyze competitor data and client usage, identifying new business opportunities.• Collaborate with internal departments to ensure the highest standard of quality in critical tasks, meeting or surpassing client and company expectations.• Reconcile client ledgers against bank statements and/or bankruptcy administration principles, ensuring accuracy and compliance.• Implement short-term and one-off projects accurately and on time, meeting both client and company expectations.• Leverage SQL queries to manipulate and change client data with an awareness of bankruptcy administration principles, identifying root causes and providing solutions.• Work directly with clients and project leaders to provide information, statistics, root cause analysis, and project updates.• Conduct data-driven analysis to inform decision-making processes, utilizing Python for data manipulation and visualization.• Complete internal tasks or research projects assigned by management accurately and on time.• Stay informed about industry trends and best practices, continually enhancing knowledge and skills in data analysis, SQL, and Python.

Irvine, California, United States

Prepare and file accurate individual and business tax returns, ensuring compliance with federal and state regulations.Conduct thorough tax research to stay updated on tax laws and changes, providing clients with informed advice.Assist clients in maximizing tax deductions and credits, delivering tailored solutions for optimal financial outcomes.Provide excellent customer service by addressing client inquiries and resolving tax-related issues.Process accounts payable and receivable transactions, ensuring accuracy and compliance with company policies.Reconcile bank statements, credit card statements, and vendor accounts, promptly addressing discrepancies.Assist in the preparation of financial reports, including balance sheets, income statements, and cash flow statements.Collaborate with the finance team to streamline financial processes and improve efficiency.Maintain organized and up-to-date financial records, supporting the preparation for audits.

San Gabriel, California, United States

 Built Excel dashboards to track retail KPIs such as inventory turnover, average transaction value, sales per square foot, etc., and proposed sales and operations improvement strategies based on KPI tracking Greeted customers, and helped them choose products; handled customer compaints via phone call and email Screened 1k+ resumes, interviewed 100+ candidates, and trained 10+ new joiners on company culture, product knowledge, inventory management, client service, and communication skills Exceeded annual sales target and budget management target by 105%; Awared Store of the Year in 2020

Ontario, California, United States

Drive sales by establishing and maintaining customer relationships, exceeding monthly targets by 20%.Provide expert product knowledge, styling advice, and personalized service to ensure a memorable shopping experience.Proactively engage with customers to understand their needs and preferences, offering tailored solutions.Collaborate with team members to achieve collective sales goals and uphold the brand's image.Stay updated on industry trends and product offerings to effectively communicate with clients.

City Of Industry, California, United States

 Conducted research on customer demographics and purchasing behavior based on company data and focus group interviews, presented customer insights to the sales and marketing management team Built a handy Excel-based tool for the client service team to interactively fetch customer demographics and understand customer preference based on customer insights, contributing to 11% sales increase Studied market conditions to assess potential sales and service opportunities by comparing product competitiveness, distribution channel, and marketing strategy against competitors, and provided recommendations for marketing Audited 200+ international orders for complicance with import regulations, and wrote complicance reports

Computer Software Engineering

Bachelor'S Degree, Economics, Statistic