•Responsible for the overall Network Security, Routing, Switching, Voice and coordination of the work for the Division’s three constituent departments: Service Desk, Administration, and Network, Participates in the formulation of both short and long-range Information Technology / Infrastructure strategies and policies as a member of the Information Technology’s senior management team.•Responsible for overall operational efficiency of Infrastructure, for establishing policies, standards and procedures and for the setting of department priorities and achievement of the unit’s goals.•Leads the planning process within the unit, coordinates all aspects of the work flow between departments as well as between Infrastructure and other Bank departments.•Leads and manages the process of evaluating and improving workflow efficiency.•Supervise the maintenance & SLA of the Bank’s Systems.•Working closely with the Information Technology Head, for Bank Systems and Technology.•Identifies special project needs. Plans (including writing vendor specifications), supervises and evaluates projects.•Responsible for forecasting Infrastructure budget and extrapolation of all Infrastructures’ statistics and the preparation of reports.•Managed to introduce solid Disaster Recovery Plan and Business continuity planning (BCP) solutions•Documents Infrastructure’ policies and relationships with the assistance of Administration / Network / Service Desk teams, I succeeded to achieve several goals as revising/ reconstructing Bank Data Center, Enabled Adv. Voice Over IP / Video Over IP Environment, reconstructing network infrastructure with remote branches / ATMs, Activating Branch & ATMs using GSM/G3 wireless technology, Migrating Mailing System, Implementing virtual infrastructure Servers, SAN, Blade Servers, Assets Life Cycle Management, Dramatically increasing network stability and availability, Reconstructing / reallocating / enhancing DR site, services and availability, etc ….

• Apply IT security policies, ensure compliance with standards, procedures and fulfil audit requirements. • Prepare required business case, network project schedule, network configuration and processes.• Responsibility for security and vulnerabilities remediation to ensure secure environment.• Implement strategic plans to have certain network capacity meets business existing and future requirements in collaboration with technical services team members to assess near and long-term network capacity needs and design.• Plan and implement any improvement, modification, or replacement of network infrastructure components such as depreciated or end of support routers, switches, firewall, IPS and VPN.• Responsible for keeping work environment stable, increasing availability of the system and secure application and server’s systems. • Develop, implement, maintain procedures, and associated training plans for network administration and disaster recovery.• Manage network asset including maintenance of network component inventory and related documentation.• Conduct testing and development of disaster recovery plans to detect faults, minimize malfunction, and provide high availability network system and backup system.• Prepare necessary documentation and approvals for systems changes.• Implement and maintain network security in terms of design and policies.• Participate in budget analysis to set network forecasted requirements.• Negotiate vendor technical proposal and contracts.• Design and deploy LANs, WANs and its relative equipment Routers, switches, firewall, intrusion prevention system (IPS), Cisco Call Manager and Cisco contact center.• Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry in support of network procurement and development efforts.• Oversee new and existing equipment, hardware, and software upgrades relating to network.

• Maintain regular conferencing with helpdesk staff, computer users, supervisors, and managers in order to determine new or modified requirements for software and hardware environments to better serve business goals.• Analyze help desk activities to introduce new recommendation of changes in help desk procedures and systems to upper management, in order to enhance service, quality and provide wider base of products & services.• Setting annual plan to collect the HIW inventory in all Bank sites & branches.• Monitoring, Analyzing and follow up Log user's calls, emails and memos related to the support activities.• ln case of any difficulties or troubles in communicating with users escalate the problem to Infrastructure Head.• Responsible for assisting all users with their questions about any of our supported software and computing platforms to the best of his/her ability, in a professional and courteous manner.• Responsible for assisting HW & SW inventory process.• Responsible for assisting & supporting ATM technical issues HW & SW.• Be willing to find answers to all questions addressed to them.• Be ready to research questions using a variety of manuals and resources, and to work in a team.• Expected to stay abreast of current news, system information, problems, changes, and updates relevant to our user community.• Install Programs & Application that was approved from Head Office.• Maintain, fix programs and application pages.• Support users with sample routine education for their concern programs.• Maintain & Fix hardware problems.• Consulting users that come into the Help Desk Office.• Train help desk staff to answer and resolve incoming support calls.• Contributing in the initial procedure of software, hardware installation.• Providing second line support for the help desk staff, and this means that helpdesk manager solves, or assists helpdesk representatives solving non-routine or complex software, hardware, and procedure problems.

• Install new hardware and software.• Setting up accounts for company employees with passwords and permissions.• Monitoring a company’s systems with security the prime objective.• Fixing network faults.• Installing antivirus protection.• Coming up with IT solutions to fix a company’s problems.• Ensuring staff is properly trained on new systems.

• Assist personnel with installation, configuration and ongoing usability of system hardware and software• Offer daily operations and systems support to personnel• Verify functionality of hardware and software components• Troubleshoot hardware and software issues in person, remotely and via phone• Assist employees with computer problems and answer their questions• Conduct daily network backup operations.