Managed the complete operation of 3 fast food restaurants. Responsibilities include vendor relationship management; strategic sourcing; contract management; P&L budget forecasting and management. Managing operations to ensure compliance with franchise and food safety guidelines.• Successfully developed retail business to more than 12% growth increase and $1.5MM in gross sales annually• Hired, coached, developed and directed team of up to 18 employees and managed operations for 3 fast food retail businesses to ensure sales initiatives fully achieved• Developed operational budget of up to $1MM and managed expenses within strict budget constraints• Built and cultivated internal and external relationships and negotiated vendor contracts to ensure restaurants ran fully optimal• Performed journal entries to general ledger for 3 restaurants and conducted month-end, quarter-end and fiscal year-end financial closings to ensure gross sales recorded accurately• Conducted cost analysis and managed P&L statements to identify cost cutting strategies• Researched, analyzed and reconciled accounts payables, accounts receivables and payroll utilizing Point of Service database and managed accounting functions to support company financials.• Performed weekly inventory counts and purchased supplies to ensure restaurants fully stocked for service• Facilitated formal and informal training and guided team members with policy and procedure guidelines to ensure exceptional customer service initiatives achieved and in compliance with food safety regulations• Researched and examined competitive strategies and developed S.W.O.T. analysis to effectively identify internal strengths and weaknesses, and external opportunities and threats• Created promotional marketing collateral and specials and managed social media websites to ensure marketing initiatives fully achieved• Spearheaded remodel and collaborated with Architects to develop blueprints and protect branding identity

Managed the operation of a retail store. Responsibilities include but not limited to: P&L analysis, Hiring, Training, Payroll Management, Employee Development, In-store Product Execution, and partnering with Planning, Buying, and Merchandising teams to develop and display product assortment.• Established Cigar and Lounge retail shop and developed retail sales to more than 23% growth increase and $2.2MM in gross sales annually.• Hired, mentored, developed and directed team of up to 8 and managed cigar room and lounge operations to ensure organizational sales initiatives achieved. • Created operational budget of up to $1.5MM and managed expenses within strict budget constraints.• Built and cultivated internal and external relationships, including with all 4 tobacco companies and negotiated vendor contracts to ensure retail shop ran fully optimal.• Identified, developed and managed vendor accounts and negotiated contract terms and conditions to ensure purchasing initiatives achieved and inventory levels optimal. • Performed journal entries to general ledger and conducted month-end, quarter-end and fiscal year-end financial closings to ensure gross sales recorded accurately.• Conducted cost analysis and managed P&L statements to identify cost cutting strategies. • Researched, analyzed and reconciled accounts payables, accounts receivables and payroll and managed accounting functions to support company financials. • Performed weekly inventory counts and purchased supplies to ensure retail shop fully stocked for service.• Facilitated formal and informal training and guided team members with policy and procedure guidelines to ensure exceptional customer service initiatives achieved.• Researched and analyzed competitive policies and developed strategies that effectively promoted brand awareness. • Created promotional marketing collateral and managed promotions to ensure marketing initiatives fully achieved.

Oversaw a territory and acted as a liaison between chain and independent retail accounts to manage their tobacco category and increase sales volume within my assigned territory.• Built and cultivated internal and external customer relationships and managed inventory levels and displays for more than 220 retail chain and independent accounts that achieved territory sales goals by more than 112%.• Developed and managed accounts and negotiated volume pricing to ensure exceptional customer service levels achieved.• Created marketing campaigns and developed and managed promotions that effectively increased brand awareness.• Analyzed and identified neglected accounts and re-established relationships that effectively increased inventory purchasing levels. • Created and facilitated presentations and educated store team members with product features that promoted growth brands.