Hao Chen Email and Phone Number
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Hao has been the Product Manager, Business Everyday Banking at NAB since March 2020 with responsibility driving the product strategy of the Business Transactional and Deposit products, including product design, planning to product launch of NAB Bookkeeper. Hao has over 10 years banking experience in consumer and business banking. Previously Manager for Small Business Direct and had accountability for leading a team of Small Business Bankers, delivering products and exceptional service to Small Business customers. Combining experience in product management, strategic delivery, leadership with a demonstrated history in Customer Relationship Management, Lending and Sales in the banking sector, as well as knowledge of being a Small Business owner/operator in the hospitality sector, Hao's passion is in finding solutions focused on customer experience and meeting their goals.Skilled in Product Management, Business Banking Products & Services, Commercial Lending & Banking, Credit Risk and Analysis. Strong finance professional with a Bachelor of Commerce (B.Com.) and Bachelor of Engineering (B.E.) focused in Accounting and Finance / Electrical and Electronic Engineering from University of Melbourne.
National Australia Bank
View- Website:
- nab.com.au
- Employees:
- 28659
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Product ManagerNational Australia Bank Mar 2020 - PresentMelbourne, AustraliaManagement of NAB's Business transaction and deposit product portfolio.Product strategy, development and launch of new product - NAB Bookkeeper.Optimising product portfolio to market needs - pricing strategies, consolidation, off-sale and rationalisation of products.
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Lead - Small BusinessNational Australia Bank Dec 2018 - Feb 2020- Leading a dynamic group of Small Business Bankers - Managing a team within the connected experience model in delivering exceptional customer service to Small Business customers
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Small Business BankerNational Australia Bank Jul 2013 - Dec 2018Docklands Vic• Business lending and sales, specialising in home loans, business loans, equipment finance and self managed super funds.• Relationship management of over 350 aggregation groups of clients in the Small Business segment.• Key Achievements: - NAB Shine Award Nominee - 2016 - NAB Personal Banking Quarterly Award Winner Q4 2015 - NAB Personal Banking Quarterly Award Winner Q2 2015
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Consultant Sme (Secondment)National Australia Bank Feb 2018 - Jul 2018Melbourne, AustraliaWorking in the Connected Experience Program in an Agile project environment, providing business knowledge and recommendations in developing business improvement and change to the Small Business operating model with focus on customer service through digital channels.
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FranchiseeGloria Jean’S Coffees Australia Dec 2009 - Jan 2013I undertook a major career change by starting my own business. I spent 3 years building up a successful and reputable coffee shop in Westfield Southland shopping centre. My store was well known in the community for providing great coffee and fantastic customer service. We achieved a score of 92% in 2012 on a store visitation report, where the franchisor evaluates the performance of the store based on customer service, cleanliness and operational excellence.• Manage and operate a coffee shop with annual turnover of $1 million.• Managing a team of 15 over a 7 day roster.• Financial management of the business, including budgeting, reporting, payroll, stocktaking and inventory management.• Building customer relationship and loyalty with focus on maintaining excellence in customer service and quality of products. -
Personal BankerNational Australia Bank Feb 2005 - Oct 2009• Customer relationship management of a portfolio of 8000 customers with over one billion dollars of lending, working with a team of 10 personal bankers.• Retail Sales and Lending products - home loans, credit cards, general insurance and wealth management products.• Providing leadership within the team to guide new bankers and sharing knowledge of processes.• Key Achievements:- NAB Shine Winner 2008- Exceeding targets - Lending growth, deposits growth and revenue
Hao Chen Skills
Hao Chen Education Details
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Accounting And Finance / Electrical And Electronic Engineering -
Melbourne High SchoolVce
Frequently Asked Questions about Hao Chen
What company does Hao Chen work for?
Hao Chen works for National Australia Bank
What is Hao Chen's role at the current company?
Hao Chen's current role is Product Manager at National Australia Bank.
What is Hao Chen's email address?
Hao Chen's email address is ha****@****.com.au
What schools did Hao Chen attend?
Hao Chen attended University Of Melbourne, Melbourne High School.
What skills is Hao Chen known for?
Hao Chen has skills like Small Business Lending, Commercial Lending, Consumer Lending, Commercial Banking, Project Management, Leadership, Small Business, Retail Banking, Customer Service, Relationship Management, Credit Risk, Operational Risk Management.
Who are Hao Chen's colleagues?
Hao Chen's colleagues are Kevin Barton, Peter Stephens, Rachelle Lewis, Lucy Lomax, Georgia Hewson, Romayne Pandalai, Juille Holland.
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