Hao Dong Email and Phone Number
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Hao Dong personal email
Dynamic and results-oriented Business Analyst with a proven track record of leveraging a robust technical skill set to drive operational excellence. Adept at conducting in-depth stakeholder interviews to assess business gaps and implementing strategic enhancements to systems and processes. Excelled in roles at PECO, QVC, and Revzilla.com, where I demonstrated expertise in data analysis, reporting, and visualization using tools such as Excel, Power BI, SQL, Python, and more.
Vision X Lighting
View- Website:
- visionxusa.com
- Employees:
- 25
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E-Commerce Systems AdministratorVision X Lighting Oct 2024 - Present
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Business Analyst IiPeco Jun 2023 - Dec 2023Philadelphia, Pennsylvania, United StatesConducted in-depth stakeholder interviews to assess business gaps and identify opportunities for improvement in KPIDocumented enhancements to systems and processes, ensuring their seamless integration for both internal and cross-departmental utilizationCollected, analyzed, and interpreted call center dataAudited SQL data, agent skill data, agent schedule dataConducted variance analysis on forecasted and actual dataMigrated Microsoft Excel processes to automated VBA macrosSubject matter expert and provided training of Workforce Management & Avaya CMS SoftwareNotable project:▪Week Ahead Strategy Report: ▪Evaluated forecast, capacity, and personnel for PECO Call Center▪Extracted multiple reports multiple software (IEX WFM, SQL, and Power BI)▪Built and presented data model to visualize the next week and/or month net staffing across multiple skill sets ▪Resulted in actionable data insight to properly staff the PECO call center to meet forecast▪Tools/Languages: IEX WFM, SQL, Excel, PowerPoint -
Business AnalystQvc Apr 2022 - Aug 2022West Chester, Pennsylvania, United StatesConducted insightful stakeholder interviews to gain a deeper understanding of the business's history and the challenges it currently confrontsCollected, analyzed, and interpreted call center and show dataBuilt Tableau dashboards to visualize, call volume, and handle time trendsReported daily sales and unit KPI and trendsDeveloped forecast models for 24 hour 365 day call centerMigrated Microsoft Excel processes to automated Python functionsNotable project:▪Call Center Tableau Dashboard ▪Perform ETL over 13,000 hours of call center data▪Compile KPI for each hour’s performance▪Create Tableau dashboard with intuitive filter over hourly dimensions and measurables ▪Tools/Languages: Tableau, JupyterLabs, Pandas, Python -
Product Catalog Oem SpecialistRevzilla Mar 2018 - Apr 2022Greater Philadelphia AreaDeveloped ad-hoc SQL queries to drive product category audits strategyLaunched Qlik Sense dashboards for ensuring product page accuracy and KPIsSpearheaded building of administrative information management system to house 7,000+ vehicles and 450,000+ part diagrams of JSON dataOrganized Confluence pages and resources for cross-department useTriage JIRA tickets and scope with stakeholders in sprint planningHeaded feature, improvement, update, quality assurance and bug tickets for both front end and back of retail website -
Sportbike MerchandiserRevzilla.Com Jul 2013 - Mar 2018Greater Philadelphia AreaCreated over 2,000 retail product pages per yearAdvocated for and prioritize incoming product assetsDeveloped business strategies for merchandising productsProduced SOPs and best practices for generating product pagesSupport technical product questions from the Customer Service team Train new catalog team members
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FulfillmentRevzilla.Com Aug 2011 - Jul 2013- Fulfillment of online orders- Warehouse stocking- Quality control of motorcycle apparel, parts and accessories- Advised on development of fulfillment standardized operation procedures- Trained new fulfillment team members
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Service Technician/AdvisorPep Boys Jul 2010 - Jul 2011- Advised customers of cost and repair of their vehicles- Performed vehicle repair and maintenance -
Kitchen StaffChickie'S And Pete'S Apr 2008 - Apr 2010Philadelphia
Hao Dong Skills
Hao Dong Education Details
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Certificate - Data Analysis & Visualization
Frequently Asked Questions about Hao Dong
What company does Hao Dong work for?
Hao Dong works for Vision X Lighting
What is Hao Dong's role at the current company?
Hao Dong's current role is Business Analyst | SQL | Python | Tableau.
What is Hao Dong's email address?
Hao Dong's email address is ha****@****hsn.net
What schools did Hao Dong attend?
Hao Dong attended University Of Pennsylvania, Community College Of Philadelphia.
What are some of Hao Dong's interests?
Hao Dong has interest in Cinematography, Cooking, Technology, Motorcycles, Photography, Hiking, Poverty Alleviation, Pets.
What skills is Hao Dong known for?
Hao Dong has skills like Food Service Operations, Catering, Food Preparation, Family Business, Automotive Repair, Motorcycle Industry, Motorcycle Safety, Automotive Parts, Automotive Sales Training, Automotive Products, Microsoft Office, E Commerce Seo.
Who are Hao Dong's colleagues?
Hao Dong's colleagues are Frank Loucks, Michael Iverson, Jewel Allen, Nick Irwin, Sterling Roden, Mark Stephenson, Byungwhan Jung.
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