Operational Oversight:Prioritize tasks, projects, and schedules aligning with business requirements.Manage resources, ensuring compliance with plans and objectives.Project Leadership:Plan and execute projects, ensuring alignment with business goals.Implement preventive measures for IT maintenance.Technical Expertise:Provide senior-level support for complex projects.Align technology with IT architectural plans.Integrate and optimize Decision ERP.Cybersecurity and Infrastructure:Implement robust cybersecurity measures.Manage computer network infrastructure.E-commerce and ERP:Optimize Magento 2 for enhanced e-commerce.Lead ERP system implementation.Microsoft 365 and Active Directory:Administer Microsoft 365 for collaboration.Manage Active Directory for efficient user management.Leadership and Issue Resolution:Guide implementation processes and decision-making.Resolve escalated complex issues promptly.Relationship Building:Foster relationships with IT and business units.

Review and prioritize operational tasks, project requests, and work plan schedules in order to meet business requirements and Service Level Agreements.Manage resource scheduling and task execution compliance to plans and objectives. Responsible to review and participate in the development of roadmaps involving information technologies and the creation of processes and procedures for the solution builds, deployment, operationalization and monitoring.Plan and execute, along with management team, all projects, initiatives and operational activities. Ensure that projects meet business requirements and goals, fulfill end-user requirements, and identify and resolve systems issues. Ensure regular preventive operational measures are identified and implemented to maintain Service Level Agreements. Proactively raise issues or concerns with the General Manager.As an IT professional, provide senior level technical support to complex projects and those assigned by manager to meet operational effectiveness and corporate service standards.Maintain technology that will feed into and align to overall IT architectural plans.Provide leadership and guidance in management and control of implementation processes.Make decisions on the functional requirements, oversees the development and implementation of initiatives that support business deliverables.Handle and respond to escalated complex issues through effective investigation, mediation and conflict resolution.Answer queries and responds to requests from internal users, vendors, developers and the public. Is available to assist team members in the handling of complicated and escalated concerns, as well as in system emergencies, providing prompt accurate responses.Build and maintain relationships with all areas of IT and business units across the organization to have a full end to end understanding of business processes and related technology to better integrate technology and provide solutions.