Hao Hwang Email & Phone Number

Los Angeles, California, United States

Greater Los Angeles Area

• Manage and support top-level executives from VP’s to CEO.
• Currently managing technology for the legal department from inventory control, imaging computers, testing, repairing, packing and deploying, station setup, and purchasing new hardware.
• Provide hands-on support for meetings, both on-site and remotely.
• Assisted and prioritize with hardware purchases by going through proper channels and vendors.
• Project manage with the content protection team deploy a private fiber network with a third-party vendor to separate from the main company network.
• Generate a quarterly budget report for Executive Vice President and Corporate General Counsel to evaluate department goals for next quarter.

Greater New York City Area

• Provided assistance for press companies such as Advance Printing, Underground Visuals, and Firstline Printing
• Consulted with clientele to help find the best solution to their marketing needs
• Helped client find and negotiate with third party printing companies, nationwide and overseas, that can produce their marketing visions on physical media
• Oversee press plate process from 4 color separation and spot color
• Helped transport 500 lb. media in and out of press machine by forklift
• Maintained and count inventories

Greater New York City Area

• Developed brand strategy, identity systems, packaging and layout
• Strategic consulting & advertising campaigns for brand exposure, collateral, signage, and billboards
• Designed look book, flyers, mailers, and advertisements for Laila Rowe and Accessory Network
• Produced, designed, distributed banners and posters for Cafe Metro, Food Merchant, and Oxford Cafe
• Created media kits, stationery, posters and corporate identity for non-profit organization Latino Commission on Aids

Greater Los Angeles Area

• Managing and maintaining the west coast location technology needs both hardware and software.
• Onboarding new employees with orientations and educating information security practices as well as offboarding employees in collaboration with the human resources department.
• Administering employees with SaaS tools such as Google Suite, Microsoft Office 365, JAMF Pro (aka CASPER) and OKTA.
• Repair Apple products with Global Service Exchange to bring down wait time on repair as well as save $2000 a month on accessory purchases.
• Managed and Deployed both internal and external software with SSO program OKTA.
• Assist with system manager and facility teams on network and fiber cable runs both organizing, labeling, and installing.

Brooklyn, New York

• Support, troubleshooting, and deployment of various computers and production systems.
• Repairing and asset managing all types of Macintosh and Windows-based computers.
• Administration and maintenance of multiple Active Directories and design systems.
• Leading team and departmental resources to advance global support.
• Deploy software's on-site and remote using JAMF PRO (previously CASPER).
• Set up VOIP phones and A/V for video conference via Google Hangouts and Blue Jeans.

Greater New York City Area

• Provided solutions for clients that were interested in Apple products and accessories
• Assisted colleagues in answering questions of a highly technical nature or specific to film, web orgraphic design
• Mentored and trained new employees on customer service, use of applications, and troubleshooting skills
• First and last line of defense for troubleshooting and repairing consumer/professional Apple products
• Provided hands-on support in iOS and OS X to resolve a variety of issues i.e internet connectivity, hard-drive failure, disk imaging, and backup support
• Explained issue and resolutions in a clear and concise way that relates to a customers level of technical understanding

Long Island City, New York

• Resolved customer complaints and concerns with strong verbal and negotiation skills
• Troubleshoot electrical and mechanical defects for a factory warranty, extended service plan, and retail sales.
• Ensured customer satisfaction by providing the highest quality control by ensuring all work was properly installed and working correctly.
• Followed checklists to verify all important parts were examined
• Rebuilt engine, transmission and faulty assemblies, including brake systems and front end suspension on motorcycles.
• Examined vehicles to determine the extent of damage or malfunctions

Greater New York City Area

• Managed research and development of designs from quality control, retouching to media installations
• Hands-on experience with Canon color laser copier, large format roll and flatbed printers, 4 to 12 color Heidelberg off-set press both digital and analog plate, and vinyl lettering cutter
• Designed catalogs, letterheads, business cards, posters, vinyl decal, and cd covers
• Negotiated contracts for new clientele
• Maintained and set up print network from RIP / Fiery server and Onyx Postershop
• Operated and maintained all electronic imaging equipment

Greater New York City Area

• Archived the company’s analog media kit for the marketing department
• Prepared and organized press clippings and releases for the largest vendor and distributor of Japanese multimedia
• Utilized Adobe Photoshop, Illustrator, and Acrobat to transform analog press clippings into digital form

Bayside, New York

I worked in the design department as an assistant to the art director. I helped out on deadline days, designed ads, contacted clients for approval, worked with clients to determine their advertising needs, and I designed newspaper page layouts using Quark Xpress.

Greater New York City Area

Maintained inventory, stock displays, and answered phones.

Greater New York City Area

Greater New York City Area

As an intern I developed my skills in Photoshop, Illustrator, and Quark Xpress. I am proficient in the use of large format printer, digital-to-film processes and Fiery equipment.

Bachelor Of Fine Arts (Bfa), Graphic Design

Technical Degree, Certified Technician For Harley Davidsons & Bmw Motorcycles, 3.54

Associate Of Arts And Sciences (Aas), Fine/Studio Arts, General

High School Degree, General Studies