• Lead the IT Infrastructure or cross-functional project team, establish the project execution approach, execution planning, delivery, reporting and monitoring activities for both internal and external resources to accomplish all project goals.• Ensure that the project follows execution best practices and policies. Execute projects focused on delivering the benefits and business case, utilizing the agreed project methodology (Agile etc).• Manage assigned budget effectively and delivers activities within agreed schedules and costs. Identify cost drivers and optimization potential.• Ensure teams adhere to IT process framework and governance model. Act as escalation point and resolve disputes arising in relation to IT business facing support and infrastructure services.• Act as the key contact and the primary escalation point for project issues. Builds and maintains strong relationships with business units.Achievements:• End to end project management of 2 major factories relocation.• Server hardware refreshment project.• Video conferencing system project.

• Create and manage to proposals, Statements of Work and detailed project plans for customer integrations including timelines and effort estimates.• Lead extended technical teams with Akamai customers to evaluate their architecture and deliver the appropriate integration solution.• Serve as the central point of contact for the customer, expand client relationships, oversee integrated account team execution, maximize customer satisfaction, retention, and growth throughout the relationship.• Participate in internal projects that help scale the group, implement best practices, and improving our methodology and quality of integrations.Achievements:• Taking care of ReachBest/ICBC/CCTV/DHgate account, gain high recognition from customers.• Supporting customer key events such as double 11 shopping festival, smooth and high business performance ensured.

• Configuration Process ManagementResponsible for Data Modeling of ABB global IS CMDB.Initiate and setup CMDB baseline report for configuration management overview and data analysis based on Tableau.Responsible for CMDB duplication report for data accuracy improvement.• Incident Process ManagementFunctioned as process SPOC of Major Incident Management Process and Incident Process in APAC region.Set up the quality control and audit for incident process management globally.Assess process maturity of different (internal and external) resolution teams and feedback potential process improvements or team development initiatives.• IT Operation excellenceLead creation of Detect to Correct (D2C) Competency Center in APA region to enhance the operation excellence of IS infrastructure High Severity Incidents handling.Functioned as internal consultant to solve coordination issues for incidents.

HP P&G account department mainly provide IT outsourcing service (onsite workstation / network / voice / IT infrastructure) to P&G, as a service delivery manager, responsibilities are:• Service Management: To have overall accountability for the quality of any services provided to P&G.Act as the SPOF and escalation point of P&G account for any service issue.Service scope includes PC/Workstation, voice, network and local server/applications.• Project Management: Plan, manage, coordinate and implement local and global projects per defined scope, schedule & budget.• Customer Management:Builds strong relationship with clients creating respect and trust.Opens new discussions and builds new opportunities with clients.To have overall accountability of customer satisfaction.Draw and driving service improvement plan for any service issue.• Team Management: Responsible for driving operation excellence and revenue contribution of HP provided IT services (workstation, network, voice and so on) for P&G Beijing Innovation Center, Beijing CBD office and Beijing Plant.Assesses and manages employee/3rd parties performance to ensure individual and group excellence.• Vendor Management:Integrate and manage different vendors to deliver complex solutions to customer per defined scope and SLA.Measure the performance of vendors and drive operation excellence.Assist with HP purchasing for vendors contract negotiation.

Orange Business Services is a subsidiary company of France Telecom which provides Telecom and IT services for enterprises. Customer Service Manager is responsible for overall service relationship and customer satisfaction:Responsibilities:• To be customer’s primary point of contact within company, for all Service related issues.• To identify and propose solutions for potential opportunities. • Interface with the customer at Senior Management level on a regular basis and conduct periodic Executive Service reviews.• To have overall accountability for the quality of any Services (WAN / LAN / Voice) provided to multi-national customers.• To lead the post sales extended customer team.Achievements:• Lead and coordinate internal resources strongly and effectively to recover some major incidents.• Very good customer satisfaction feedback. (A.P. Moller Maersk 10, Alcoa 9, full mark 10).• Identify several sales opportunities, such as network acceleration service for Maersk and Alcoa.

Headquarter 2004.7 – 2007.7• Facilitated overall Datacom projects, including technical proposal, technical plan review, commercial strategy analysis, and project management.• Conducted intelligence analysis on main global competitors, including product comparison, regional market strategy analysis, and commercial strategy forecast.• Single point of contact for Datacom projects in African region.Vodacom Account Department in South Africa 2007.8 – 2009.7• Integrated company resources to tap into underserved market opportunities; successfully built strong relationships with key target accounts; initialized 2 trails in 6 months.• Promoted Huawei Datacom product brand through workshop, knowledge sharing session and exhibition.• Recognized as the top employee due to fast-learning ability and extraordinary performance.