Hao Phan Email & Phone Number

Macon, GA, US

Irving, Texas, US

Responsible for providing direct support of quality and performance initiatives for Cell and Gene Therapies Program. In addition, responsible for developing scalable enterprise quality management mechanisms with 3rd Party Logistics value stream.

Great Neck, NY, US

• Responsible for providing technical leadership across 16 high-speed automation production lines. Managed and completed installation and validation of 7 new production lines in 2022-2023.
• Collaborates with Product Development, Production, Planning, Quality Assurance, Maintenance, and Project Engineering, to support and achieve required new products and product improvements.
• Established short/long term performance goals for quality improvements, manufacturing equipment utilization, reliability, speeds, scrap rates, and efficiency goals.
• Restructured and expanded the process engineering department from a group of 15 to 25 engineers and technical specialists combined. Onboarded, trained, and developed 6 new engineers. Created qualification training.
• Created standard work documentation to ensure completion of all critical and prioritized tasks.

Great Neck, NY, US

• Daily responsibilities include team development, grade change optimization & improvement, efficiency improvement, waste reduction, complex troubleshooting, and continuous improvement projects.
• Managed 64+ operators with a support staff of 2 engineers and 4 technicians across 4 production lines.
• Developed platform team structure for each production. Reorganized resources from plant structure to line structure for engineers, specialists, and mechanics.
• Resolved raw material processing issues by trialing and commercialization of alternate materials, material winding, and material packaging.

Great Neck, NY, US

• Leader for supplier quality assurance and process improvement. Additional responsibilities include production qualification/validation (IQ/OQ/PQ) and Quality Management System for Baby Products.
• Certified ISO 13485 Auditor. Led UL recertification audit, Sustainable Forestry Initiative audit, customer security audit, annual internal audit, etc. Responsible for CAPA program, resolution, & implementation.
• Led supplier qualification for continuous improvement and diversification. Qualified multiple alternate suppliers to reduce supply chain vulnerability due to Covid-19.
• POC for supplier communication. Managed supplier CAPA and NCR.
• Created new in-process high-speed automation digital inspection programs using AccuSentry and Cognex inspection systems.
• Led focus team in the development and implementation of process improvements for efficient production, waste reduction, and product quality control. Responsible for new implementations, new product launches, complex.

Atlanta, GA, US

• Hatch Nuclear Power Plant owner for turbine generator, HVAC, ventilation, refrigeration, & RPS.
• Maintain system health through troubleshooting, preventative maintenance, and equipment modification/upgrade. Implemented generator winding cleaning process and low oxygen mode of operation that saved the plant money.
• Led Incident Response Team for complex troubleshooting of instrumentation, electrical, and mechanical issues. Saved the company millions by resolving plant critical equipment failure to maintain plant operating at full.
• Root cause analyst specializing in Kepner Tregoe (KT) Analysis and Systematic Incident Analysis. Responsible for CAPA resolution and implementation. Created corrective preventative actions to eliminate future equipment.
• Refueling Outage Assistant Turbine Project Manager and Main Crane Coordinator. Responsible for resource allocation and schedule adherence for the duration of plant outage.

Atlanta, GA, US

• Managed Plant Service Water Program, Residual Heat Removal Service Water Program, and Microbiologically Induced Corrosion Program.
• Engineering Representative for Plant Safety Committee.
• Refueling Outage Quality Control Coordinator. Responsible for resource allocation and schedule adherence for the duration of plant outage. Performed final checkout for equipment and closeout quality documentation.

San Diego, California, US

• Department of Defense Secret Security Clearance with experience on C-5, C-130, etc.
• Managed production and manufacturing projects in a production shop environment to ensure timely completion within budget of tasks. Organized complex troubleshooting and preventative maintenance.
• Certified ISO 9001 and AS 9100 quality auditor. Create and perform monthly quality auditing.
• Maintain quality system and job traveler system (ERP) for production control to comply with AS9100C QA requirements. Develop Standard Operating Procedures (SOP) for production processes.
• Design production improvement and equipment upgrade for efficiency, capability improvement, and quality improvement. Increased company manufacturing capability by coordinating capital purchases, equipment installation.

Cork, Ireland, IE

Assisted with sale bill development, HVAC installation/implementation, and customer service.

Chicago, Illinois, US

Assist with transition from 2D AutoCAD drawing system to 3D Catia modeling/drawing system.