Hao Chen Email & Phone Number

Vancouver, British Columbia, Canada

--Work in a fast-paced call centre environment whereby your primary responsibility will be to answer telephone enquiries from taxpayers and their representatives--Provide explanations and/or clarification to taxpayers over the telephone in response to enquiries concerning electronic services, various social programs administered by the CRA, and the filing and processing of individual tax returns --Gather information from taxpayers to establish the precise nature of their enquiry or request, as well as research possible responses or solutions using a variety of internal and external information sources--Offer quality client service to meet taxpayers’/benefit recipients’ needs, demonstrating courtesy, empathy and professionalism --Work conditions require you to maintain a positive attitude and uphold Agency values of Respect, Professionalism, Integrity and Collaboration while adapting to change, dealing with stress and overcoming challenging situations that may arise, including potentially angry clients

Winnipeg, Manitoba, Canada

-- Preparing and maintaining child benefits application, applicant marital status form, and statement of income for processing and storage, and provide general file maintenance, control and support services -- Verifying and updating records and files related to benefit recipients, schedules and forms -- Analyzing and assessing information, documentation, and/or returns

Winnipeg, Manitoba, Canada

-- Organizing Financial, SKU, Warehouse and Fixed Asset inventories. In charge of CIRCLE K’s and 7-ELEVEN inventories in Manitoba, including general commodities, lotteries, transit tickets, and gas depth-- Ensuring inventory event meets its expected accuracy and productivity, achieve the target as efficient as possible-- Operating company’s internal system Wisdom, and Wise-- Preparing different kinds of report to customers, giving explanation to store manager, and making adjustment when store manager requires-- Analyzing inventory data, integrating reports for customers and head office-- Managing team members’ time sheet, working hours and incentives earned into company’s payroll system-- Directing and supervising a team of Inventory Associates during inventory events, by ensuring employees have been assigned to duties based on skill levels, evaluates training needs and satisfies customer’s requirements-- Managing team to optimize performance, and providing communication, and coaching as required-- Assisting the store manager or marketing manager, when they have doubt about the inventory process-- Promoting good customer service in every interaction with the customers, ensure that the customers’ expectations are met as agreed by WIS International-- Potential opportunity to contribute to sales for the office through developing contacts, follow through on established contacts and referrals

No. 209, Middle Fenjiang Road, Chancheng District, Foshan City, China

-- Processing documents with high accuracy and maintain customer’s confidentiality-- Answering calls and provide suitable support with good phone etiquette-- Working as a team composed of law officer and bailiffs

Associate Certificate, Applied Database Administration And Design

Relational Database Design and SQL

Bachelor Of Science (B.Sc.), Statistics