Joining 6,000 PwC friends, colleagues, and mentors worldwide, becoming the Vialto Partners.

Provided strategic direction in infrastructure development and security of the company’s cornerstone mobility application, Global Mobility Platform, servicing 600,000 users in more than 140 countries.Built data centers, DevOps teams, SOC processes, and security strategies for the Global Mobility tax practice.Led Infrastructure, Security, and Site Reliability Engineering Teams across Asia, Europe, and the U.S. in developing technologies, conducting security assessments and penetration tests, and addressing issues.Managed annual infrastructure budget of $1M. Responsible also for all aspects of SOC 2 Type 2 compliance management.Guided clients and delivery teams to ensure consistency of components to the overall business capability, IT product architecture, and IT roadmaps.Demonstrated excellent leadership in delivering, maintaining, and securing the firm’s largest technology platform—achieving the ambitious goal of 100% system uptime.Automated, streamlined, and improved the software deployment process, resulting in fewer errors, minimal redundancies, and greater system reliability overall. Efforts also resulted in a reduction of software deployment time from 3 hours to 30 minutes.Migrated the Global Mobility Platform from traditional data centers to Microsoft Azure Cloud with minimal user impact. Successfully negotiated contract service terms, conditions, and costs with vendors and hosting providers. Provide ongoing management of vendor relationships.

Selected to guide strategic technology planning and execution for this startup smart-grid communications company with full accountability for building and sustaining IT architecture that serves utility customers worldwide.Reported directly to executive team, steered staff development, IT process/procedure creation, and selection of right-fit hardware, software, cloud services, and infrastructure.Managed and provided details on IT budget, cost, value, and opportunities to optimize IT spend (initiatives and support services).Conducted staff training on technologies and industry-standard processes.Built and led team of 4 direct and 2 indirect reports to support complex environment with 50+ physical and hundreds of virtual VMware servers including data replication to a secure 24/7 data center.Accountable for program execution and delivery in line with initiative objectives, benefits, and success criteria.Spearheaded development of highly responsive, best practice disaster recovery plan drawn based on recovery point objective (RPO) and recovery time objective (RTO) standards.Remained current with industry and technology trends, the future direction of associated technologies.Effectively negotiated contracts and managed vendor relationships to secure preferred pricing, ensure compliance with service-level agreements, and resolve issues.Maintained knowledge of multiple business functions and initiatives to identify where conflicts/synergies exist between technologies and business functions.Worked with the business to define, prioritize, and manage projects that align with the business and IT strategy, for annual strategic plan.

Advanced to lead technology vision and customized solution development for provider of sophisticated identity management services to companies, organizations, and governments worldwide.Managed international IT operations with responsibility for driving and mapping technology strategy, including setting initiatives and plans for success that align with business objectives.Accountability of delivering against agreed upon service levels agreements and overall service delivery of operational activities.Responsible for management of the overall development and design teams providing both leadership and technical guidance.Produced periodic and ad-hoc reports as per the management requirements to analyze trends, track critical service levels and key performance indicators for further efficiency opportunities.Served as Chief Infrastructure Architect to develop and roll out national immigration program for the country of Costa Rica to allow the government effectively to administer immigration.Formulated and executed the technology vision and direction of the organization’s integration efforts in partnership with Enterprise Architecture and IT leadership.Acted as leader of IT Steering Committee (ITSC), reporting project statuses and proposing workable solutions to improve business operations.Spearheaded special initiatives to achieve Recovery Point Objective (RPO) and Recovery Time Objective (RTO) defined by IT Steering Committee.Planned and deployed reporting tool to enhance access and speed of data availability for executive decision making; tool also reduced financial month end close from 2 weeks to 2 days and cut costs by $10k annual by providing rapid access to financial reports.

Promoted into role with small business IT solutions provider overseeing operations to administer 48 servers and remote network while supporting 300 technology users throughout the U.S.Served as Project Coordinator and Technology Evaluator to achieve more effective and profitable business outcomes. Established and maintained vendor relationships and negotiate prices, terms, and conditions.Built and led the team, inspired the team to achieve business goals and outcomes through collaboration, trust, delegation, partnership and coaching.Led systems testing initiatives in coordination with principal consultants; manage testing laboratory. Maintained mixed Cisco, Linux, and MS environment; monitored infrastructure, performed nightly system backups, and enforced security and anti-virus policies.Participated in the research, analysis, selection, implementation and maintenance of new tools, technologies and/or services.Worked as a team member with other technical staff to ensure connectivity and compatibility between systems.Led projects of medium to large complexity, and act as Liaison between the various IT organizations to ensure successful delivery of initiatives to the business partners.Designed isolated laboratory to test LANDesk, Symantec, Novell, Control F-1, Kaseya, WebEx, Everdream, and other technologies in conjunction with Principal Consultants.Delivered thousands of dollars in software cost savings while maintaining exceptional standards.Achieved 99% network up-time and maintained exceptional customer satisfaction ratings.

Coordinated various teams, managed customer requirements, implemented evaluation measurements, and employed complex work-processes, optimization methods, and risk management tools.Provided subject matter expertise in project management and business process improvement.Integrated systems engineering process improvements that ensured timely distribution of contract deliverables.Developed and managed architecture transition plans and enterprise integration activities to include compliance and interoperability consideration.Participated in staff design reviews insuring that disciplines meet system requirements.Coordinated with the business team and end users for requirement gathering, analysis & preparation of business requirement documents and also to address reported issues & provide analysis.Deployed system upgrades and integration activities in support of future systems.Developed and conducted tests to ensure systems meet documented user requirements.Worked on the estimation, development and unit testing of the enhancement requests.Provided system/equipment/specialized training and technical guidance.