Hao Tran Email & Phone Number

Milpitas, California, Us

- Engaging with all customers via phone, chat, and or email methods.- Utilizing internal tools to look up, investigate, and research customer issues.- Using technical knowledge and probing skills to identify the symptoms and root causes of the customer’s situations.- Accurately document all interactions with customers into appropriate support systems and tools.- Using good judgment to take actions that meet and exceed customer expectations while adhering to Corsair's procedures and policies.

San Jose, California, Us

• Provide customer support by investigating and verifying high-level inquiries received through Meta’s proprietary ticketing system in a timely manner to resolve user issues.• Analyzing data in regards to devices that are enrolled with the vendors and Meta’s tracking system • Acquire and maintain current knowledge of relevant compliance policies in order to provide an accurate solution for the users.• Performing in compliance with policy guidelines and within time frames as defined in the team’s SLAs and/or workflow requirements.

Austin, Texas, Us

- Using autopilot labeling interface and software to label, QA, and FQA images critical to training Tesla's neural networks.- Interacting with the computer vision engineers within the Autopilot team to help improve the design of an efficient labeling interface.- Learning the basic computer vision and machine learning knowledge to better understand how the labels are used by Tesla's learning algorithms that allow analysts to make more judgment calls on difficult edge cases that might come up during labeling.- Handle highly sensitive data with care and diligence.- Actively communicating with leads and supervisors for clarification and procedural updates regarding the projects that are given to the team

San Francisco, California, Us

• Provided technical support to colleagues to boost their productivity and workflow efficiency (e.g. teaching and demonstrating the use of various software and tools such as Adobe).• Methodically managed and organized large volumes of client records and portfolios using Outlook.• Proactively maintained a docketed calendar related to deadlines and non-deadlines.• Assisted multiple partners and attorneys in keeping proper communications between their clients and foreign associates to effectively be aware of the status of a patent application. • Effectively coordinated and assisted colleagues with filing multiple patent applications promptly to meet strict deadlines.• Reviewed and proofread applications before filing with the International Patent Office and in various foreign jurisdictions to minimize the issuance of an Office Action.

Washington, D.C., Us

- Assisted with administrative duties and small projects (book travel, schedule conference meetings, send packages and mails) - Reviewed applicants’, clients’, and contractors’ paperwork for proper information and completed forms before submitting to Department of Homeland Security - Possessed a high-level clearance to access confidential government system and database- Responsible for maintaining GSA Credential and Identity Management System to ensure accurate information on hundreds of clients and archiving confidential information- Created and distributed employment-related correspondence- Contact and maintain follow-ups between contractors and GSA point-of-contacts- Collaborate with various departments and point-of-contacts to ensure the success of hiring contractors

This agency provided me temporary positions with various companies:RoamwareData Administrative SupportApril 2011 – April 2011 (1 month)- Responsible for reorganizing clients listed in the company's database - Utilizing data entry software to organize contacts and client information - Light phone calls to companies in and outside of the United States - Light amount of research on related companiesSurgery Center PartnerAdministrative Support SpecialistFebruary 2011 – February 2011 (1 month)- Responsibility for the archiving of confidential medical files- Documented and organized medical files to be reviewed by managers and executives- Utilized data entry software to store scanned documents and input patient information electronicallyTiny PrintsOrder Processing SpecialistJanuary 2011 – January 2011 (1 month)- Worked directly with clients to troubleshoot any difficulties they may come across- Processed client orders and packaged them for delivery- Regularly received high marks in customer services and relations

Richfield, Minnesota, Us

- Seasonal Employee- Provided customer care to those who had concerns or required assistance- Managed and organized product inventory in multiple departments- Handled monetary transactions - Directed customers through various departments to provide data on hundreds of products- Introduce customers with store offers and specials

Degree In Bachelor Of Arts, Political Science

Associate Of Arts (Aa) / Certification, Paralegal

Digital Arts And Media

Emergency Medical Technology/Technician (Emt Paramedic)