* Conduct research to improve Snowflake admin/management experience* Leverage the power of research to drive product development for innovative cost management and data governance experiences on Snowflake

* Led user research to drive product and process changes on Risk experience, the Chime Enterprise Tooling Platform, Member Support experience, and the Chime App IA.* Shaped product roadmaps with research insights using a range of research methods, including journey maps, personas, card sorting, interviews, and surveys.* Partnered with multiple product teams to define product strategies to serve business goals and user needs.

* Managed a team of full-time/intern/contractor researchers.* Led research on developing new career development products for Facebook employees.

* Led research to inform the development of enterprise products for employee users at Facebook, including career growth, performance evaluation, and data visualization products.* Conducted user research using mixed methods, including interviews, usability testing, RITE, and surveys.

- Dissertation research in cognitive psychology focusing on language and working memory impairments- Developed innovative computerized approaches to assess stroke patients’ and older adults’ cognitive capacities and error patterns, and specify cognitive deficits- Improve patients’ cognitive performance by computer-based training on cognitive tasks, reducing attention and short-term memory cost, and by promoting implicit learning of cognitive skills• Pre-dissertation research in cognitive processing in healthy people- Tested the effects of concurrent work load on cognitive tasks in 100+ young participants- Analyzed participant performance errors and timing data to evaluate cognitive processes

- Designed and conducted interviews and comparative usability assessments of university learning management systems.- Analyzed results of campus-wide surveys on university education and library use.

- Conducted ethnographic research and usability studies for internal Google products, including employee career development and transportation applications.- Led research in evaluating the impact of design sprints on product development at Google.- Led quantitative research in assessing effects of user research on users' engagement and attitudes toward Google products.- Received two peer bonuses and two kudos (public recognition) for excellent collaborative work.

- Taught college-level English to 300+ second language learners (Received highest departmental annual average score for course and instructor evaluation).- Supervised bachelor theses in linguistics and language learning.- Coordinated course offerings and set up course schedules as department course coordinator.

- Cooperated with researchers from the University of Edinburgh in three projects studying sentence production of bilingual speakers, utilized experimental design, picture description paradigms, surveys and language proficiency assessments as research methods.- Studied language processing in picture description tasks as master thesis, manipulated conceptual/ visual saliency of pictured objects, and wireframe/presentation duration of the interface.