Dedicated customer service and operations manager with over 25 years experience in entertainment software industry for North America, Asia, and Europe. Consistently achieved high customer satisfaction ratings, improvements to the bottom line, and turnaround of under-performing operations.Respected builder of customer-focused teams; promoting enthusiastic commitment to customer satisfaction as a key component of company success. Lead by example to ensure highly efficient teams and fun work environment.Veteran interactive-entertainment professional having managed diverse projects across most gaming platforms. Extensive experience with online games and communities including: The Elder Scrolls Online, Fallout 76, Battlefield franchise, EA Sports Online, Need for Speed World, The Sims Online, Earth & Beyond, Motor City Online, Pogo.com, Ultima Online, and many others.Adventurer with a passion for travel, spicy food, films, video games, and nerd stuff.
Listed skills include Online Gaming, Outsourcing, Video Games, Leadership, and 43 others.