Heather Phillips

Heather Phillips Email and Phone Number

Project Manager @ Mayo Clinic
Rochester, MN, US
Heather Phillips's Location
Rochester, Minnesota, United States, United States
About Heather Phillips

I've worked in multiple roles in healthcare operations for the last 18 years. I have experience in healthcare consulting, customer success, care delivery, project management and business transformation. I’ve been lucky to explore many corners of the healthcare world from tiny startups to massive corporations and what I like to call healthcare adjacent roles doing program management work for the Disability and Leave Services organization within Amazon. I’ve seen the industry from multiple angles, all of which have taught me lessons on how to become more adaptable and dynamic. I have extensive experience across 5 start ups (2 successful, 1 failed, 1 stalled, 1 in process) leading cross-functional teams, collaborating with senior executives and driving strategic initiatives that align with organizational goals. I also excel at creating scalable, human-centered programs and have a track record of delivering impactful results.

Heather Phillips's Current Company Details
Mayo Clinic

Mayo Clinic

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Project Manager
Rochester, MN, US
Heather Phillips Work Experience Details
  • Mayo Clinic
    Project Manager
    Mayo Clinic
    Rochester, Mn, Us
  • Ovum Health
    Chief Strategy And Growth Officer
    Ovum Health Jun 2023 - Jun 2024
    United States
    I led a team of 6 operations staff and 13 providers to successfully scale a national telehealth fertility clinic, driving operational growth and enhancing patient care. I implemented regional credentialing initiatives, covering 40 million lives across 8 states, and secured key partnerships with companies like Oova, Ovusense, and Natera to support fertility research and optimize remote patient monitoring. Under my leadership, we generated $1M in revenue within the first 12 months and grew ARR to $40K/month through insurance reimbursements. I also reduced patient no-show rates from 60% to 30% in less than 90 days by launching engagement tools. Additionally, I developed performance dashboards, standardized 36 clinic policies, collaborated on 40 fertility health protocols, and redesigned the revenue cycle to improve cash collection, patient compliance, and retention.
  • Amazon
    Practice Management Program Manager - Amazon Care
    Amazon Dec 2021 - Dec 2022
    Experienced in optimization, launch and redesign of healthcare operations focused on working collaboratively with clinicians, product managers, learning and development, engineering and electronic health systems for functional integrations that ensure accuracy, ease of use and enhance the customer experience.
  • Amazon
    Senior Program Manager - Disability And Leave Services
    Amazon Oct 2020 - Dec 2021
    Responsible for the design, implementation and operational launch of Pregnancy and Mental Health and Wellness Centers of Excellence to provide exceptional customer service with regard to leave and accommodation services. Highlights include: expansion of time off services for family death, eliminate barriers to stock vesting while on paid family leave and optimize fitness for duty process to meet mental health benefit goals.
  • Athenahealth
    Senior Customer Success Executive
    Athenahealth Jan 2019 - Oct 2020
    Watertown, Ma
    Drive business growth and customer retention with clients portfolios greater than $1M. Proactively resolve client escalations, strengthen customer relations, share revenue generating data insights and strategically advise clients on optimization of revenue cycle and clinical efficiency opportunities with the EHR.
  • Optum
    Senior Consultant
    Optum Apr 2018 - Dec 2018
    Greater Minneapolis-St. Paul Area
    Areas of specialization include project management communication with stakeholders at multiple levels, comprehensive medical group assessments, front end revenue cycle implementation, access innovation implementation, and performance reporting and monitoring against best practice and industry benchmarks. In addition, a concentration on inclusion and health equity practice development and marketing, both internally through D&I strategy and externally with a consumer oriented emphasis.
  • Advisory Board
    Associate Project Manager
    Advisory Board Oct 2016 - Apr 2018
    Greater Nashville Area, Tn
  • Advisory Board
    Physician Services Consultant--Patient Access
    Advisory Board Aug 2016 - Oct 2016
    Greater Nashville Area, Tn
  • The Advisory Board Company
    Revenue Cycle Consultant
    The Advisory Board Company Aug 2015 - Aug 2016
    Greater Nashville Area, Tn
  • Activept
    Regional Director Of Business Operations
    Activept Feb 2009 - Aug 2015
    Rochester, Minnesota Area
    Hired as a part-time Marketing and Development Coordinator which transitioned to a full-time Business Office Administrator position in 2010. My position included oversight of seven clinic locations, patient collections management, manage new patient admissions, train and develop new staff, and increase quality control over business practices within the physical therapy practice. I also negotiated insurance contract reimbursements and implemented all marketing initiatives to increase revenue and patient caseload to our clinic. ActivePT grew from small clinics operating one day a week, to a million dollar company in less than seven years.
  • Ibm
    Ibm Site Librarian
    Ibm Jun 2007 - Feb 2009
    Rochester, Mn
    • Plan, manage, and facilitate events to increase users for on-site technical library• Coordinate and organize library events to increase readership and improve business and software development• Prepare budgets, reports, and usage rates for all clients using the library system• Purchase books, audio CD’s, and technical reports that facilitate the development of IBM’s software mission• Create and publish newsletter sent out to more than 3500 employees indicating site library events, new books, and materials available to use for product and personal business development• Coordinate inter-library loans across six IBM library locations
  • Ibm
    Supply Chain Specialist
    Ibm Jul 2000 - Jun 2007
    Rochester, Mn
    • Managed project implementation, action items, and milestones in collaboration with logistics, operations, systems, HR, and labor relations teams• Educated and trained China Supply Chain Professional group for IBM’s new Shenzen location• Negotiated contracts with outsourced suppliers and vendors• Implemented Self-Check-Out line in Rochester that supplied product to large corporations like Wal-Mart, Home Depot, Stop-N-Shop, and Food Lion• Reduced inventory to 10 days of supply for all parts, saved more than $10 million in cost over 6 years, and developed sustainable working relationships with all vendor clients• Participated in yearly Employee Charitable Contribution Campaign which showcased IBM employees giving both monetary and volunteer donations within their local community

Heather Phillips Education Details

Frequently Asked Questions about Heather Phillips

What company does Heather Phillips work for?

Heather Phillips works for Mayo Clinic

What is Heather Phillips's role at the current company?

Heather Phillips's current role is Project Manager.

What schools did Heather Phillips attend?

Heather Phillips attended University Of St. Thomas.

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