Heather Phillips Email & Phone Number

Rochester, MN, US

United States

I led a team of 6 operations staff and 13 providers to successfully scale a national telehealth fertility clinic, driving operational growth and enhancing patient care. I implemented regional credentialing initiatives, covering 40 million lives across 8 states, and secured key partnerships with companies like Oova, Ovusense, and Natera to support fertility.

Experienced in optimization, launch and redesign of healthcare operations focused on working collaboratively with clinicians, product managers, learning and development, engineering and electronic health systems for functional integrations that ensure accuracy, ease of use and enhance the customer experience.

Responsible for the design, implementation and operational launch of Pregnancy and Mental Health and Wellness Centers of Excellence to provide exceptional customer service with regard to leave and accommodation services. Highlights include: expansion of time off services for family death, eliminate barriers to stock vesting while on paid family leave and.

Watertown, MA

Drive business growth and customer retention with clients portfolios greater than $1M. Proactively resolve client escalations, strengthen customer relations, share revenue generating data insights and strategically advise clients on optimization of revenue cycle and clinical efficiency opportunities with the EHR.

Greater Minneapolis-St. Paul Area

Areas of specialization include project management communication with stakeholders at multiple levels, comprehensive medical group assessments, front end revenue cycle implementation, access innovation implementation, and performance reporting and monitoring against best practice and industry benchmarks. In addition, a concentration on inclusion and health.

Greater Nashville Area, TN

Greater Nashville Area, TN

Greater Nashville Area, TN

Rochester, Minnesota Area

Hired as a part-time Marketing and Development Coordinator which transitioned to a full-time Business Office Administrator position in 2010. My position included oversight of seven clinic locations, patient collections management, manage new patient admissions, train and develop new staff, and increase quality control over business practices within the.

Rochester, MN

• Plan, manage, and facilitate events to increase users for on-site technical library
• Coordinate and organize library events to increase readership and improve business and software development
• Prepare budgets, reports, and usage rates for all clients using the library system
• Purchase books, audio CD’s, and technical reports that facilitate the development of IBM’s software mission
• Create and publish newsletter sent out to more than 3500 employees indicating site library events, new books, and materials available to use for product and personal business development
• Coordinate inter-library loans across six IBM library locations

Rochester, MN

• Managed project implementation, action items, and milestones in collaboration with logistics, operations, systems, HR, and labor relations teams
• Educated and trained China Supply Chain Professional group for IBM’s new Shenzen location
• Negotiated contracts with outsourced suppliers and vendors
• Implemented Self-Check-Out line in Rochester that supplied product to large corporations like Wal-Mart, Home Depot, Stop-N-Shop, and Food Lion
• Reduced inventory to 10 days of supply for all parts, saved more than $10 million in cost over 6 years, and developed sustainable working relationships with all vendor clients
• Participated in yearly Employee Charitable Contribution Campaign which showcased IBM employees giving both monetary and volunteer donations within their local community