1. Spearhead the end-to-end operations of FastJob, ensuring optimal performance, user satisfaction, and continuous growth for both job seekers and employers.2. Architect and execute innovative operational strategies to drive platform expansion, enhance market penetration, and surpass key performance metrics (KPIs).3. Orchestrate cross-functional collaboration between departments—technology, marketing, and customer support—to deliver cohesive and high-impact operational excellence.4. Lead, mentor, and empower a diverse operations team, cultivating a high-performance culture rooted in professional development, accountability, and innovation.5. Oversee customer service operations, ensuring the delivery of exceptional support, swift issue resolution, and an enhanced customer experience.6. Utilize data-driven insights to monitor platform performance, uncover trends, identify potential risks, and steer strategic improvements to operational processes.7. Steer the operational budget, meticulously managing resources and negotiating with vendors to ensure cost-effective solutions while maintaining quality standards.8. Foster a continuous improvement mindset, driving process optimization initiatives to improve operational efficiency and reduce bottlenecks.9. Implement systems and processes that enhance both efficiency and quality across operations, ensuring consistency in service delivery and platform performance.10. Safeguard compliance with employment laws and data privacy regulations, proactively managing risks and ensuring ethical operations.11. Cultivate and manage strategic partnerships with third-party vendors and service providers, securing favourable contract terms and ensuring timely service delivery.

Overseeing & Coordinating the daily activities of an operational team of a startup business unit from FastCo. Planning, organising, and strategising the daily operations tasks into a playbook to ensure team members to meet its goals, adheres to established processes and procedures, and delivers high-quality results in a timely manner.Team Management: Lead and manage the operational team, including recruitment, training, performance evaluation, and motivation to achieve optimal team productivity and efficiency.Process and Workflow: Develop, implement, and optimize operational processes and workflows to enhance efficiency, quality, and service delivery.Goal Setting: Collaborate with higher management to set performance targets and operational goals for the team, and ensure that these targets are met or exceeded.Problem Solving: Identify operational challenges, troubleshoot issues, and provide timely solutions to minimize disruptions and maintain smooth operations.Resource Allocation: Allocate resources effectively, including personnel, equipment, and materials, to achieve operational objectives while staying within budgetary constraints.Performance Monitoring: Regularly monitor and evaluate team performance, individual performance, and operational metrics to identify areas for improvement and take corrective actions as needed.Communication: Facilitate effective communication within the team and across departments, ensuring that information flows efficiently to support operations.Training and Development: Identify training needs within the team and arrange relevant training programs to enhance skills and knowledge.Safety and Compliance: Ensure that all operational activities comply with safety regulations, company policies, and legal requirements.Continuous Improvement: Foster a culture of continuous improvement within the team, encouraging ideas and initiatives that lead to greater efficiency and effectiveness.

1. Lead the planning and supervised implementation of brand activation plans across retail channels (General Trade, Local Chains and International) and Regions Nationwide to drive sales awareness for Maggi accounts.2. Timely and on-point communication with key stakeholders and teams (operations, trainers, production, and logistics, to ensure all elements of planned schedules are met. This includes synchronizing purchase and delivery timing of consumables, materials, stock and collaterals needed in activations3. Regular audit on our talents to ensure that all briefs and objectives are well communicated specially on-ground who are acting as the face of the brand.4. Consistent stock reconciliation through inventory tracking to record deliveries and stock levels weekly.

1. To co-operate with departments thereby ensuring a harmonious working environment and maximising efficiency.2. To attend and communicate groups and clients briefing & meeting in a weekly basis to ensure plans run smoothly.3. Communicate sharply with suppliers and service providers on the arrangements of events as scheduled in order to reach timeline. 4. Plan & schedule the plan as clients asked for while prioritize the tasks that given.Liaise with the team in term of activities briefs, stock allocation & promotion mechanics.5. On field experience to understand the current market’s demands & expectation of shoppers nowadays

1. To manage and schedule the swift of staffs in the service side 2. To meet customers expectation with trained knowledge on the wine matching & wine profile that customers wish 3. Highly trained on the soft skilled to meet customers satisfaction 4. Experienced arguments between customers while manageable to handle them with harmonious explication5. Well-trained with handling cash flow daily to ensure items sold & sales received tally

1. To recruit as many promoters as possible for the area that was designated for the events (in-store/roadshow) 2. To build extraordinary relationship with different parties (buyers, supplier & set-up crew) to safeguard of events3. Experienced in handling more than 50 promoters during weekend with different projects on-going4. On-ground solving problems immediate caused by unexpected circumstances.