Haposan David Email & Phone Number

Jakarta Raya, Indonesia

Coordination with internal and external parties regarding activation and troubleshooting Coordination with all team to troubleshooting all cases by NMS and TicketingProvide RFO and RCA to all cases

Jakarta

o Analyzing network incidents that occur and providing analysis of root problems.o Maintaining a high uptime rate for all network systems (PoP Data Center, Outside plant and Inside plant) in accordance with the specified Operational Level Agreement.o Managing Internal / External parties, vendors or partners to obtain the necessary technical supporto Managing the service desk in handling customer complaints related to disruptions and requests for services both incident requests and serviceso Managing daily reports about incidents that occur both the chronology and RFO provided to the Customer, user activation and preparation of the SLA and the availability of PoP, NE and MTTR optical fiber network restoration.o managing projects related to the whole network device starting from the development process and until the troubleshooting process after live service

Greater Jakarta Area, Indonesia

Incident and Problem Management-Managing End to End service in XL Axiata by leading and ensuring the Incident management process is running properly to handle the E2E network element also Business Supporting System.- Manage and Follow up the incident with the appropriate resolver groups for resolutions and escalate if not provides support for business users make sure all network running well according to agreed SLA- Supervise, manage service vendor, timeline and Responsible for the overall communication plan and providing proper and timely updates to all stakeholders.- Monitor helpdesk ticketing system as the main tool for the management of incidents and requests to ensure every ticket is solved properly and promptly Provides regular reporting of main parameters of helpdesk service deskprocesses to be sent to Problem management as the source of future improvement.- Communicates with all users in the company to provide information about incident management and providing guidelines needed.- Communicates important matters to superior and other units, reports any deviation, problem outages in operation so that every problem can be solved accordingly.- involved in all new projects or changed related to service environment-creates plan builds through changes control board (CCB)-And also to make sure all incident processes sent to Problem management as the source of future improvement.

Jakarta

-Checking Utilization network, Calculation design/update cross-connection utilization all backbone Moratel.-Identify potential issues critical access capacity-Supervise Design / technical work orders by both the transmission and IP core team to be configured by the access network or NOC-Control network backbone & access by collaborating with Project and NOC and recommendation about network optimize and follow up to all parties -Internal reviews, continuous assessment and procedure development to all vendor -Support engineering team design, development, solve problem and analysis the DWDM/SDH and MPLS.

Greater Jakarta Area, Indonesia

- Monitoring for power failures, communication line alarms (such as bit errors, framing errors, line coding errors, and circuits down) and other performance issues that may affect the network;- Analyze problems, perform troubleshooting, communicate with site technicians and NOCs;- Diagnostics on interfaces to locate problem element and/or plug-in units;- Direct supervision for all fields in building implementation activities, to ensure it will be done correctly, timely and inefficient manner.

Jakarta

- Plan, coordinate and support business processes, system and end-users, and mentoring Handle phone-in and escalations of problems ATM Bersama switch and link communication, System Online Payment Point (SOPP H2H) - Cut off and build report and remotely troubleshoot problems through email/telephone

Bachelor Of Technology (B.Tech.), Computer Systems Networking And Telecommunications

Academic Degree, Telecommunications Engineering