Amaka Chibuzor Email & Phone Number

Lagos State, Nigeria

- Data collection, cleaning, analysis, and visualization.- Provide valuable insights and make data-driven decisions.- Assist with data modeling and development of interactive dashboards in Power BI.-

2448 Main St. Santa Monica, Ca 90405

1. Collected and organized data from various sources, such as E-commerce software like Northbeam, website analytics, social media platforms, and email marketing campaigns.2. Created regular reports that summarize marketing data and provide insights into key performance metrics, such as website traffic, lead generation, and sales conversions.3. Used data visualization tools, such as charts and graphs, and pivot tables to help communicate marketing data in a clear and visually appealing way.4. Worked closely with marketing teams to gather data and insights, and collaborate on marketing strategies and tactics.

Lagos, Nigeria

1. Used Search Engine Optimization (SEO) techniques to improve the visibility of the websites insearch engine results.2. Implemented and analyzed the results of online advertising campaigns, such as PPC anddisplay ads3. Collaborated with other members of the marketing team and other departments to aligndigital marketing efforts with business goals and objectives4. Developed and implemented successful social marketing campaigns to increase brandawareness and engagement with customers

Lagos, Nigeria

Planned digital marketing campaigns, including web, SEO/SEM, email, social media, Google Adsense,and display advertising that increased visibility by 60% within four months.Promptly handled customers’ relations enabling quick resolution of issues leading to a 40% increase incustomer success.Created content across two platforms that showcased the achievements of the company and advertisedit's training to target audience, attracting 20 new signups in a month.

Lagos, Nigeria

Conducted surveys that identified problems encountered by customers and took actions to effectcorrections based on organizational best practices, saving 30% budget in damages.Measured and reported the performance of 10 digital marketing campaigns to management, with ways of improvements that yielded 40% sales increase via subsequent campaigns.Utilized strong analytical ability to evaluate end-to-end customer experience across multiple channelsand customer touchpoints.

Lagos, Nigeria

Conferred with customers by telephone or chat to provide information about our products.Built and maintained excellent customer relationships through timely responses to inquiries andgoing above and beyond to accommodate unusual requests.Organized my work activity using online scheduling software, group texting, zoom, and slack,Zendesk, Zapier, and related tools.

Provided excellent customer service by efficiently resolving issues and responding to inquiries.Cold-called people with CRM like Hubspot and salesforce to sell products to both inbound andoutbound leads.Served as liaison for company, clients, and referred prospects regarding inquiries, issues, ordermanagement, post-sales follow-up, and customer relations.Utilized personal and professional networks to identify, acquire and manage new clients.Provided multifaceted services to the Executive by managing mail, scheduling appointments,engaged in online research, data entry, presentation, and documentation.

Maintained customer satisfaction with forward-thinking strategies focused on addressingcustomer needs and resolving concerns.Responded to over 150 customer inquiries (via email, phone, in-person, and live chat) daily.Liaised with customers, management, and sales team to better understand customer needs andrecommend appropriate solutions.Recorded the customer's personal information accurately in the CRM system.