Happiness Balogun Email and Phone Number
I am a dedicated Library and Information Scientist with a passion for organizing and managing information to facilitate knowledge access. I hold a Bachelor’s degree in Library and Information Science, which has equipped me with a strong foundation in research methodologies, information organization, and digital technologies. Currently, I am leveraging my exceptional customer service and communication skills as a Call Center Agent. In this role, I provide efficient and empathetic assistance to customers, ensuring their needs are met and their issues resolved. I consistently strive to deliver high-quality service and foster positive customer relationships. As an adaptable professional, I am now actively seeking new opportunities to expand my career horizons. I am open to exploring diverse roles and industries where I can leverage my expertise in information management, research, and customer service. Whether it's in the field of library sciences, customer experience, or related areas, I am eager to contribute my skills and learn from new challenges. If you are looking for a motivated and detail-oriented professional with a strong dedication to customer satisfaction and a background in information science, I would welcome the opportunity to connect and discuss potential collaborations.Feel free to reach out to me. Let's connect and explore how we can work together to achieve mutual success!"
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Customer Service Executive - InboundSun King Aug 2023 - PresentLagos, Nigeria -
Call Centre Agent / Telesales AgentDelonjobs Mar 2023 - Aug 2023Abeokuta, Ogun State, NigeriaAnswering inbound calls from customers Making outbound calls to customers and prospect forfollow-up and to generate leads. Following call Centre scripts when handling differentScenarios to ensure consistency and accuracy. Building sustainable relationships and engagingCustomers to ensure their satisfaction and loyalty. Keeping records of all conversations in the call centerdatabase or CRM system in a comprehensible way. Meeting personal/team qualitative and quantitativetargets such as customer satisfaction ratings, call qualityscores, sales quotas, etc -
Library AssistantSimeon Adebo Library Board Mar 2022 - Feb 2023Abeokuta, Ogun State, Nigeria Organizing and cataloging library materials, such as books, periodicals, and other media Providing reference and research assistance to patrons Managing and maintaining library collections. Assisting patrons with technology and computer use, including access to online resources and databases Collaborating with educators and community organizations to promote the use of library resources
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InternNational Library Of Nigeria Jan 2020 - Dec 2022Lagos State, NigeriaDigitization of catalogue cards using KOHA andGoogle spreadsheet. Stamping materials and assigning each books accessionnumber. Cataloguing and classification of new arrivals.Shelving of Library materials -
Sales SpecialistComif Industry Jan 2018 - Dec 2019Lagos State, NigeriaIdentifying and pursuing new sales leads, managingrelationships with existing customers, and meetingsales targets Maintaining accurate records and reports, trackingsales metrics, and identifying opportunities forimprovement. presenting products or services to potential clients,negotiating deals, and managing a sales pipeline
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SupervisorJopan Pharmaceutical Company Feb 2016 - Jan 2018Lagos State, NigeriaSetting goals and objectives for the team in completingdrug process. Providing guidance and support to team members whileoperating the machines use for production. Monitoring and evaluating the performance of teammembers Assigning tasks and responsibilities to team members intransporting the materials needed for production Facilitating communication and collaboration within theteam Participating in the development and implementation ofcompany policies and procedures
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AdministratorLots Charity Foundation. May 2014 - Jan 2016Lagos State, Nigeria Keeping of records of donated material. Provide office support to individual and team. Dealing with email enquiries. Attending to volunteers and donor
Happiness Balogun Education Details
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Library And Information Science
Frequently Asked Questions about Happiness Balogun
What company does Happiness Balogun work for?
Happiness Balogun works for Sun King
What is Happiness Balogun's role at the current company?
Happiness Balogun's current role is Customer Service Executive - Inbound at SunKing.
What schools did Happiness Balogun attend?
Happiness Balogun attended Kwara State University, Malete.
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Happiness Balogun
Frontend Developer | React.Js, Next.Js, Typescript Expert | Creating Scalable, User-Centric Web Applications | Passionate About Optimizing Performance & Enhancing User ExperienceLondon
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