Happiness Balogun

Happiness Balogun Email and Phone Number

Customer Service Executive - Inbound at SunKing @ Sun King
Happiness Balogun's Location
Lagos, Lagos State, Nigeria, Nigeria
About Happiness Balogun

I am a dedicated Library and Information Scientist with a passion for organizing and managing information to facilitate knowledge access. I hold a Bachelor’s degree in Library and Information Science, which has equipped me with a strong foundation in research methodologies, information organization, and digital technologies. Currently, I am leveraging my exceptional customer service and communication skills as a Call Center Agent. In this role, I provide efficient and empathetic assistance to customers, ensuring their needs are met and their issues resolved. I consistently strive to deliver high-quality service and foster positive customer relationships. As an adaptable professional, I am now actively seeking new opportunities to expand my career horizons. I am open to exploring diverse roles and industries where I can leverage my expertise in information management, research, and customer service. Whether it's in the field of library sciences, customer experience, or related areas, I am eager to contribute my skills and learn from new challenges. If you are looking for a motivated and detail-oriented professional with a strong dedication to customer satisfaction and a background in information science, I would welcome the opportunity to connect and discuss potential collaborations.Feel free to reach out to me. Let's connect and explore how we can work together to achieve mutual success!"

Happiness Balogun's Current Company Details
Sun King

Sun King

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Customer Service Executive - Inbound at SunKing
Happiness Balogun Work Experience Details
  • Sun King
    Customer Service Executive - Inbound
    Sun King Aug 2023 - Present
    Lagos, Nigeria
  • Delonjobs
    Call Centre Agent / Telesales Agent
    Delonjobs Mar 2023 - Aug 2023
    Abeokuta, Ogun State, Nigeria
    Answering inbound calls from customers Making outbound calls to customers and prospect forfollow-up and to generate leads. Following call Centre scripts when handling differentScenarios to ensure consistency and accuracy. Building sustainable relationships and engagingCustomers to ensure their satisfaction and loyalty. Keeping records of all conversations in the call centerdatabase or CRM system in a comprehensible way. Meeting personal/team qualitative and quantitativetargets such as customer satisfaction ratings, call qualityscores, sales quotas, etc
  • Simeon Adebo Library Board
    Library Assistant
    Simeon Adebo Library Board Mar 2022 - Feb 2023
    Abeokuta, Ogun State, Nigeria
     Organizing and cataloging library materials, such as books, periodicals, and other media  Providing reference and research assistance to patrons  Managing and maintaining library collections.  Assisting patrons with technology and computer use, including access to online resources and databases  Collaborating with educators and community organizations to promote the use of library resources
  • National Library Of Nigeria
    Intern
    National Library Of Nigeria Jan 2020 - Dec 2022
    Lagos State, Nigeria
    Digitization of catalogue cards using KOHA andGoogle spreadsheet. Stamping materials and assigning each books accessionnumber.  Cataloguing and classification of new arrivals.Shelving of Library materials
  • Comif Industry
    Sales Specialist
    Comif Industry Jan 2018 - Dec 2019
    Lagos State, Nigeria
    Identifying and pursuing new sales leads, managingrelationships with existing customers, and meetingsales targets  Maintaining accurate records and reports, trackingsales metrics, and identifying opportunities forimprovement.  presenting products or services to potential clients,negotiating deals, and managing a sales pipeline
  • Jopan Pharmaceutical Company
    Supervisor
    Jopan Pharmaceutical Company Feb 2016 - Jan 2018
    Lagos State, Nigeria
    Setting goals and objectives for the team in completingdrug process.  Providing guidance and support to team members whileoperating the machines use for production.  Monitoring and evaluating the performance of teammembers  Assigning tasks and responsibilities to team members intransporting the materials needed for production  Facilitating communication and collaboration within theteam  Participating in the development and implementation ofcompany policies and procedures
  • Lots Charity Foundation.
    Administrator
    Lots Charity Foundation. May 2014 - Jan 2016
    Lagos State, Nigeria
     Keeping of records of donated material. Provide office support to individual and team.  Dealing with email enquiries.  Attending to volunteers and donor

Happiness Balogun Education Details

Frequently Asked Questions about Happiness Balogun

What company does Happiness Balogun work for?

Happiness Balogun works for Sun King

What is Happiness Balogun's role at the current company?

Happiness Balogun's current role is Customer Service Executive - Inbound at SunKing.

What schools did Happiness Balogun attend?

Happiness Balogun attended Kwara State University, Malete.

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