Happiness Massae Email & Phone Number

Kenya

• Formulation of the annual departmental Strategy and set strategic goals for the department that support the realization of the company strategy.
• Develop departmental budget and establish cost reduction initiatives.
• Ensure payment services customer attraction, retention, revenue, transaction & volume targets, and quality standards are achieved.
• Ensure collaboration between the department and other departments to achieve the company’s goals.
• Performance management for the… Show more Formulation of the annual departmental Strategy and set strategic goals for the department that support the realization of the company strategy.
• Performance management for the payments team – Setting SMART goals, coaching, mentoring performance evaluation, motivation and giving continuous feedback.

Kenya

• Acquisitions, business retention, strategies, marketing of the payment’s products.
• Identifying new business from different sector of the financial and technological markets.
• Growing Payment services revenues in various revenue streams and channels.
• Lead business continuity while innovating new products.
• Scope client’s requirements, leading to customization of their individual needs.
• Implementation, roll-out of client products/services.

Kenya

• Formulated a business plan as per the directors’ vision plan for the intended business
• Making necessary license applications and approvals with relevant regulatory bodies’ i.e., CAK and CBK as well as ensuring filling of returns as per regulatory requirements.
• Working with the technical team to ensure that the various systems being developed are as per requirements. (International Remittance system, Local Payment Gateway, and Mobile money plat form)
• Preparation of proposals to… Show more
• Preparation of proposals to potential business partners on the various services to be offered both locally and internationally. Show less

• Develop strategies and oversee the running of the after sales and accessories divisions to increase company’s revenue.
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
• Keeping accurate records of discussions or correspondence with customers.
• Visiting customers to provide a one-to-one service
• Developing feedback or complaints procedures for customers to use.
• Meeting with… Show more Develop strategies and oversee the running of the after sales and accessories divisions to increase company’s revenue.

Kenya

• Maintaining customer focus and answering customer enquiries using the standard guidelines.
• Taking ownership of complaint and queries and proactively following to resolution, as well as escalating queries if appropriate to the departmental head.
• Maintaining professional strong working relationship with external and internal customers, colleagues, and customer service management.
• Assisting management and team manager with any assigned special project and providing backup to the… Show more
• Assisting management and team manager with any assigned special project and providing backup to the team manager when required.
• Dispatch and reconciliation of stocks sent out to our clients.

Kenya

• Maintain and developing relationship with both existing and new customers in person, via telephone calls and emails.
• Recording sales and order information, data entry and sending copies to the relevant departments.
• Handling the cash register, preparation of cash sale receipts and invoices as well as handling client complains and queries.
• Representing the organization at trade events, exhibitions, and demonstrations.

Kenya

• Listening to customer requirements and presenting appropriately to make a sale.
• Advising on forth coming product developments and discussing special promotions

Nairobi, Kenya

• Acting as a contact between the company and its existing and potential markets.
• Negotiating on terms of agreement and closing sales.
• Making accurate, rapid cost calculations and providing customers with quotations.

Kenya

• Managing the billing team ensuring that the monthly bills sent to clients are in order.
• Liaising with the relevant heads for correction of incorrect bills
• Liaising with courier services on dispatch and collection of bills

Kenya

- Recruiting, training and managing the sales team.- Implementing individual and team goals.- Customer Relations- Contracting and subcontracting- Identifying sales opportunities and closing sales- Establishing sales campaigns and promoting of product offers for potential customers for blue chip companies

Diploma Of Education, Business Management, Upper Credit

- Distinction in leadership, governance, and ethics - Business Process re-engineering - Practice of management and strategic management

Bachelor'S Degree, Businesss Management And Leadership