Investigate queries accurately and raise them with the relevant parties, escalating where appropriateUtilise high-risk identification strategies to detect fraudstersUnderstand the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solutions when dealing with complex fraud prevention issuesUse effective questioning techniques to help customers who may be under the influence of a criminal when reviewing high-risk payments.

Maintain and organize the agency's data repositories, ensuring data accuracy, integrity, and security.Perform routine data quality checks and validations to identify and rectify anomalies.Retrieve data as requested by various teams within the agency, ensuring timely and accurate delivery.Administer, monitor, and optimize databases to ensure efficient data storage and retrieval.Perform routine backups and implement data recovery plans to safeguard against data loss.Manage user access to data systems, granting and revoking permissions as necessary to maintain data security.Enforce data access policies and protocols to protect sensitive information.Create and maintain data-related documentation, including data dictionaries, procedures, and user guides.Ensure compliance with data management standards and best practices.Generate and distribute regular reports and dashboards to support data-driven decision-making across the organization.Collaborate with teams to develop custom reports as needed.Support data integration efforts by assisting in the development and maintenance of data pipelines and ETL processes.Collaborate with data engineers and analysts to ensure data flows smoothly between systems.Implement and enforce data security measures, including encryption, access controls, and data masking where applicable.Stay updated on data security trends and best practices to proactively address potential threats.Provide training and support to agency staff on data-related tools and processes.Serve as a resource for data-related inquiries and troubleshooting.

Manage inbound customer calls relating to their accounts and products, keeping it simple and making it easier to do businessComplete telephony, digital and admin-based tasks to service customer queriesTake ownership of customer problems, solving them at first point of contact and escalate when requiredTake ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-developmentContribute to an environment where colleagues want to work, and customers feel valued

Manage inbound customer calls relating to their accounts and products, keeping it simple and making it easier to do businessComplete telephony, digital, and admin-based tasks to service customer queriesTake ownership of customer problems, solving them at the first point of contact and escalating when requiredTake ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-developmentContribute to an environment where colleagues want to work, and customers feel valued