Attracts potential customers by answering product and service questions; suggesting information about other products and services,Maintains customer records by updating account information and conducting market survey for potentials customers.

Key Responsibilities:1)Call to confer with customers by telephone in order to cross sell and provide information about products and services.2)Target new customers or achieve upsells to existing customers.3)Conduct regular surveys to ascertain the perception of our customers regarding our different products and services.4)Receive and respond to customers queries, request or complaint by phone and email.5)Keep records of customers interactions and transactions, recording details of inquires, complaints and comments as well as action taken.

Key Responsibilties:1)Respond to customers queries by phone,e-mail,web chat or text2)Provide information about the company's products and services3)Obtain and process the information required to serve customers and resolve queries.4)Keep transaction records5)Refer unresolved customer requests to designated units for further investigation,follow up appropriately and ensure resolution within the defined service-level agreement.