• Attend to customers complains • Manage customers account and data• Ensure customers are swiftly paid • Upselling and cross selling of products • Ensure Maximum customer satisfaction and Retention

Maintained a positive, empathetic, and professional attitude toward customers.• Answered customer inquiries, concerns, and escalated tense issues to the appropriate unit promptly.• Managed incoming phone calls, about seventy daily which contributed to the escalation of patronage.• Increased customer satisfaction by identifying customer needs and providing quality customer service and support.• Maintained proper documentation of customer interactions, information, orders, applications, and receipts for easy access. • Prepared weekly and monthly reports on activities and submitted them to the line manager.

provided information to customers on the products, prices, and promotional offerings. • Developed and implemented sales strategies that increased brand visibility and sales.• Delivered sales pitches and presentations on products to a wide range of existing and potential new clients.• Negotiated with customers on prices of goods and arrived at a favorable bargain. • Established and maintained cordial relationships with clients for continuous engagement and patronage • Negotiated sales terms with old and prospective clients.