At Tech Mahindra, my role as a Senior Analyst blends data-driven insights with operational acumen to drive business solutions. With a solid foundation in Industrial Analytics from Savitribai Phule Pune University, I harness machine learning to enhance operational strategies. Certified in ITIL, I am adept at troubleshooting complex IT infrastructures and ensuring robust IT service management. My commitment lies in elevating customer experiences through technological empowerment, fostering a culture of continuous improvement and innovation.