William Tai Email & Phone Number

Taipei, Tw

Palo Alto, Ca, Us

◆ Led digital tool team for AI, Big Data, and Cloud strategy and implementation in Digital Transformation missions for Commerical PC NPI Data fluency and data-driven decision making. ◆ Conducted domain-driven development and enterprise mid-platforms to transform both business side and technical teams to streamline in the same context and ensure project missions success.

Tokyo, Japan, Jp

◆ Formed and established agile data scientist team to develop recommendation APIs and end-to-end customer journey for digital business transformation by attaining AWS Big Data and machine learning solutions.◆ Integrated with worldwide B2B distributors and resellers marketplaces in APAC, NABU and EMEA to enable selling Trend Micro SaaS products. ◆ Conceptualized and implemented architecture roadmap of API services negotiated with channel sales and partners for product license provision and management.◆ Coached teams for Agile/DevOps transition by 4 phases: 1. Create visibility enabled 2. Build ownership (one story one owner to practice story splitting principle) 3. Collaborative Predictability (team’s story points) 4. Improving Quantitatively (leveraged metric and survey)

Tokyo, Japan, Jp

◆ Fostered agile adoption in product development teams by facilitating assessments and games in release planning, story estimating, sprint planning, daily sync-up and retrospective meetings. Co-worked with 3 teams up to total 50 members (RD+QA). ◆ Advised comprehensive measurements in each phases of software development lifecycle (SDLC). Identified the insights of overall project quality assessments and risks from project-wise, product-wise, and process-wise perspectives for continuous improvement quantitatively.

Bloomfield, Ct, Us

◆ Formulated strategic architecture roadmap to grow internet online business for telemarketing outbound sale. Streamlined cross-region stakeholders and outsourced venders in agile context.◆ Initiated and consolidated end-to-end online business measurement systems articulated from online media spending to cost per lead, cost per acquisition and cost per annual policy revenue.◆ Project details included:− Communicated with internal business owners to conduct the website content lifecycle on the internet content management system (CMS, Interwoven Teamsite) and aligned with security audit and PCI DSS compliance requirements.− Developed online lead acquisition channel to increase sales by outbound telemarketing. Deployed multi-variance testing platform (ION Interactive) on landing pages for better lead acquisition performance.− Integrated with KPI tracking (impaqt Exstonet) to optimize media spending portfolio on banner, paid search, behavior targeting, syndicated websites, social networking and mobile channels.− Developed online self-service (eServices) for existing policyholders to reduce service inbound calls and service operation cost. − Developed online customer loyalty/retention program by eDM platform (epsilon Dreammail) and mobile interactive text message.− Acted as webmaster to analyze website performance and to make suggestion for improvement (SEO/SEM) by utilizing web analytic tools, WebTrends and Google Analytics.

London, London, Gb

◆ Designed application architecture of Coca-Cola China campaign sites with millions of transactions daily. Integrated with partners for virtual point redemption and cross promotions.◆ Moderated and influenced project schedule and progress with multi-discipline teams from Art, Marketing, Media and IT with multinational enterprise clients.

◆ Developed new web-based document workflow products (with 4+1 architectural views) restructured from existing client-server Word VBA architecture and won new business contracts.

Master Of Business Administration - Mba

Master'S Degree, Computer Science