Happy Minocha Email & Phone Number

California, United States

Sunnyvale, CA, US

• Led the development and scaling of connectors for eGain AI Knowledge Platform, including CCAAS, CRM, and CMS integrations.
• Successfully launched the eGain marketplace and standardized the integration platform, driving efficiency and seamless connectivity.
• Managed the building and scaling of connectors to Enterprise Communication tools such as Teams and Slack, enhancing cross-platform functionality.

Sunnyvale, CA, US

• Pioneered and led the development of new frameworks for creating and building new applications on the platform, streamlining the development process, and reducing time-to-market
• Forged strategic partnerships with key industry players, expanding the platform's ecosystem and driving significant revenue growth. Collaborated with partners to co-create solutions that address market demands and.
• Championed and directed an agile innovations team, fostering a culture of creativity and experimentation. Led the team in conceptualizing and implementing groundbreaking features and functionalities, elevating the.
• Leading eGain marketplace and connected applications team, Innovation in 30 days program and customer engineering organizations

Sunnyvale, CA, US

• Responsible for product strategy for customers & partners ecosystem for Messaging, Knowledge and Analytics hub
• Regular field enablement via webinars, meetings to customers, partners, Professional Services and Support teams.
• Leading product teams for Mobile SDKs, Java script SDKs & integration with external systems such as Salesforce, AWS Connect, Microsoft Dynamics, ServiceNow, Adobe, Genesys & Five9 etc.
• Championing the use of AWS serverless technologies for building integrations & innovating faster for our customers.
• Bringing the power of AI to the customers & partners using public & private cloud technology

Sunnyvale, CA, US

• Head of “Innovation in 30 days program” (POCs) for prospective customers in North America & EMEA regions with success rate of 90% of winning the opportunities. Generated consistent new revenue by acquiring new.
• Building relationships & continuous engagement model with C-level executives
• Innovate with customers to enhancement beta chatbot solutions and help releasing them successfully.
• Responsible for delivering technical integrations, Technical Services strategy, business development & integration best practices playbook for services organization.
• Solve business and technology problems to implement customer program vision and help improve operations around cloud and integrated enterprise applications

Sunnyvale, CA, US

Delivery of enterprise software solutions using best practices gathers from worldwide implementations. Train and develop the teams onshore and offshore to meet business needs. Ensuring the day to day operations align with strategic objectives. Guiding customers through agile implementations and presenting the value proposition. Collaborate with cross.

Sunnyvale, CA, US

Working with customers to build and maintain the technology relationship. Evaluate the technical and business requirements and shape them to working solutions.Providing technical consultation to different teams internal and external. Implementing enterprise-grade integration solutions for partners and customers. Developing scalable, reusable, supportable.

Sunnyvale, CA, US

I worked on building/enhancing multi channel customer enaggement platform and developed architectures for Web chat platform. My job involved defining the communication interfaces of different modules in SOA environment. I worked closely with different stakeholders to focus on features impacting adotion, scalability & user experience.

Sunnyvale, CA, US

Technical development using Java/J2EE technolgy. Technical design and development of highly scalable components of customer engagement platform.

Sunnyvale, CA, US

Web Development using Java/J2EE technologies.