Barbara M. Email & Phone Number

Los Angeles, CA, US

Veterans America's Job Center Of California

• Successfully spearheaded and now manage the Los Angeles County Transitional Jobs program for Veterans America’s Job Center of California (AJCC) with 100% audit compliance
• Negotiate and create On the Job Training (OJT) contracts and oversee the OJT process from start to finish (including case management, timesheets and invoicing)
• Partner with over 200 businesses annually to fill their employment opportunities with veterans by coordinating job fairs (hosting up to 50 employers per event), promoting employment opportunities and presenting.
• Facilitate workshops and present about JVS and Veterans AJCC to employment partners and the veteran community to help promote JVS services and expand reach
• Cold call businesses and veterans to find employment opportunities and veterans who are seeking employment
• Document all activity accurately and in a timely manner using CalJobs, Salesforce, Teams and Microsoft Suite for 522+ veterans yearly

• Analyzed both sworn and civilian member’s accounts and forms for accuracy and to determine eligibility for member’s requested purchase, process, or retirement
• Created and explained purchase contracts, policies and procedures for members (in all stages of their career) and their Beneficiaries with 100% member satisfaction and policy compliance
• Processed death reports with empathy and helped beneficiaries understand their benefits and required documents
• Guided members through the retirement process by explaining requirements, plans, options, necessary forms and deadlines
• Resolved issues and de-escalated member complaints
• Calculated retirement benefit estimates and educated members about how to maximize their retirement

San Gabriel, California, United States

• Divided time fulfilling 2 roles; Outreach Coordinator and Community Resource Advisor
• Facilitated presentations and training to grow awareness of 211 and how residents andorganizations can connect to services
• Provided 211 facility tours to VIP guests and coordinated call monitoring for guests to witness 211 call handling to promote and secure funding
• Created and maintained an outreach contact database
• Established and maintained relationships with complimentary organizations to better assist callers and service providers
• Assessed risks of new partnerships and policies

San Gabriel, California, United States

• Answered calls from computerized distribution call phone systems (including Elder Abuse Report Line, Code Report Line, Emergency Food Line, Emergency Shelter Line and Disaster Support Lines) and provided information.
• Provided crisis support for major events, such as evacuation information and damage reports during the Malibu fires, and relayed information to appropriate agencies as necessary
• Processed Elder Abuse reports and collaborated with Adult Protective Services and Law Enforcement to assist the reporting parties in need, as necessary
• Assisted with the training of new employees to help them maximize their quality assurance and productivity metrics
• Determined eligibility for shelter and supportive services for callers who were experiencing homelessness and outreached to hotels and shelters to inquire about availability*Earned AIRS Certification*Received Executive.