Barbara M. Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, Ca, Us

Veterans America'S Job Center Of California

• Successfully spearheaded and now manage the Los Angeles County Transitional Jobs program for Veterans America’s Job Center of California (AJCC) with 100% audit compliance • Negotiate and create On the Job Training (OJT) contracts and oversee the OJT process from start to finish (including case management, timesheets and invoicing)• Partner with over 200 businesses annually to fill their employment opportunities with veterans by coordinating job fairs (hosting up to 50 employers per event), promoting employment opportunities and presenting informational sessions to over 5,000 veterans and civilians• Facilitate workshops and present about JVS and Veterans AJCC to employment partners and the veteran community to help promote JVS services and expand reach• Cold call businesses and veterans to find employment opportunities and veterans who are seeking employment• Document all activity accurately and in a timely manner using CalJobs, Salesforce, Teams and Microsoft Suite for 522+ veterans yearly• Create presentations and promotional materials using PowerPoint and Canva• Recruit candidates and coordinate hiring efforts for JVS and employment partners by conducting outreach and marketing to recruit candidates. Then reviewing resumes and conducting prescreening interviews to determine which candidates meet requirements to be interviewed by management, then create interview schedule for management• Collaborate with internal teams (including HVRP, SSVF, VPAN, re-entry, REAS, accounting, and marketing) to creatively reach individual goals as a team• Assist with front desk receptionist duties; welcoming people to JVS SoCal and guiding them to their destination. Also answering incoming phone calls and directing callers to appropriate colleague, department or outside agency • Assist with training of new employees• Received Certificates of Participation and Recognition from Hilda Solis, Norma Torres, Curt Hagman, the County of Los Angeles and more!

• Analyzed both sworn and civilian member’s accounts and forms for accuracy and to determine eligibility for member’s requested purchase, process, or retirement • Created and explained purchase contracts, policies and procedures for members (in all stages of their career) and their Beneficiaries with 100% member satisfaction and policy compliance • Processed death reports with empathy and helped beneficiaries understand their benefits and required documents• Guided members through the retirement process by explaining requirements, plans, options, necessary forms and deadlines• Resolved issues and de-escalated member complaints• Calculated retirement benefit estimates and educated members about how to maximize their retirement• Reported suspicious account activity to management and Benefits Protection Unit• Assisted with 12,000+ call per month call volume; answering calls utilizing policies and protocols with minimal supervisor involvement

San Gabriel, California, United States

• Divided time fulfilling 2 roles; Outreach Coordinator and Community Resource Advisor• Facilitated presentations and training to grow awareness of 211 and how residents andorganizations can connect to services• Provided 211 facility tours to VIP guests and coordinated call monitoring for guests to witness 211 call handling to promote and secure funding• Created and maintained an outreach contact database• Established and maintained relationships with complimentary organizations to better assist callers and service providers• Assessed risks of new partnerships and policies

San Gabriel, California, United States

•Answered calls from computerized distribution call phone systems (including Elder Abuse Report Line, Code Report Line, Emergency Food Line, Emergency Shelter Line and Disaster Support Lines) and provided information and referrals to callers• Provided crisis support for major events, such as evacuation information and damage reports during the Malibu fires, and relayed information to appropriate agencies as necessary• Processed Elder Abuse reports and collaborated with Adult Protective Services and Law Enforcement to assist the reporting parties in need, as necessary• Assisted with the training of new employees to help them maximize their quality assurance and productivity metrics• Determined eligibility for shelter and supportive services for callers who were experiencing homelessness and outreached to hotels and shelters to inquire about availability*Earned AIRS Certification*Received Executive Director’s Award and Certificate of Excellence for Productivity