Manage and own assigned projects by making sure they are meeting the customer’s expectations, SLAs and adherence to RACI matrixMaintain effective rapport with the project’s stakeholders by making sure all parties are kept informed (internal and external)Coach and guide the end users on SAAS product’s efficacy in delivering the results, which attained 99.9% customer satisfaction rateIdentify and mitigate workflow gaps by recommending the available solutions in SAAS or by assisting technical teams in developing backend automation codeEngage with the client’s product agile teams to improve any system/server performance issues, analyze the planned maintenances and system/ server updatesAs a knowledgeable technical leader, I am responsible in guiding and assisting the support teams on how to execute the tasks at hand in a timely fashion while making sure agile methodology principles are followedContinually develop knowledge base surrounding the information security

Responsible for setting up and configuring real-time rig operations WITS/WITSML feed at the client’s Operation center Liaising between Clients and service contractor personnel’s and between Petrolink personnel’s and Client’sManage and troubleshoot issues by properly documenting via JIRA ticketing systemSetup real-time displays and provide adequate training to the users by meeting and exceeding clients expectationCoordinate with Sales team to introduce new products/services to the clientsAdhere to the SLA and process safety by mitigating issues with high level of urgency and high priorityMaintain clients internal monitoring software’s, and update SOP’s on SharePointIn-House Contractor at one of the major O&G operator

Provide L2 supportCreate Well/Wellbore using the Well metadata Create real-time displays and Troubleshoot real-time display dataTroubleshoot any data discrepancy by analyzing Raw WITS

• Ensured integration of all HSE training and compliance in work process thereby achieving the commitment to Goal Zero• Processed acquired data in presentable form to make sure everyone on the team is in agreement • Learned to Create and update wellbore schematics data on timely basis so that the each ensuing phase of project is executed successfully• Maintain, redressed, prepared, calibrated open hole, cased hole, service tools, and completion tools which delivered exceptional service quality• Promoted excellent customer relations at the well site, and ensured customer satisfaction remained top priority

• Exceeded store sales by 30% each ensuing year through efficient store marketing and special promotions• Surpassed customer expectations by means of product demonstrations resulting in less than 10 complaints per month• Improved employee productivity and morale through daily commission’s package • Set goals and trained sales team comprising of 13 members via training workshops • Finalized accounting and paperwork associated with cash receipts and prices and conducted physical inventory• Ensured code of business conduct was adhered to maintain good professional working relationship with colleagues and customers