Haralambos J. Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Queensland, Australia

I’ll be the first point of contact for IT inquiries, helping support our amazing team across Retail Operations, the Distribution Centre, and the Support Office. I’m looking forward to diving into problem-solving and contributing to a culture of continuous improvement.

Brisbane, Queensland, Australia

Passionate about hardware development and committed to delivering excellence in both product creation and user support. As a valued member of the team, I collaborate closely with my lead while also assisting users in navigating the hardware-to-software transition on a daily basis. Trusted to take the lead on important projects like Meeting Room build, where attention to detail and project management skills are paramount. With a dedication to professionalism in every interaction, I strive to ensure success in both team endeavors and individual contributions.

Australia

Reporting to the IT Manager, Australia I sat within a small team tasked with supporting 450 Users with network, hardware, disaster recovery and device service delivery. Above and beyond daily support exercises, I was proud to have:-Following April 2022 Australia-wide data compromise incident, played a key role in disaster recovery from Intune end-point users’ devices, re-configuring hardware devices in Microlab, re-configuring the distribution centre from scratch including laser and label printers and payroll, ticket, data server and document management systems (within OneDrive) within a two-month period.-Identified requirement to improve accessibility and operationalise five meeting rooms, notorious for lacking IT availability. Partnered closely with vendor, reconfiguring and updating firmware and hardware allowing for 100% consistently maintained spaces, available for use.-Led a project to replace 35 customer service monitors, updating old, ineffective technology with Dell Curve screens.-Nominated by leadership for ‘Icing on the Cake‘: excellence in supporting the customer success team, eliminating down time with proactive issue resolution.-Created new queue through Accord, consolidating Australian and New Zealand call queuing to support New Zealand through an outage.-Volunteered to provide support for the annual Special Kids Children’s Christmas party from set up, event management and post event pack down.

Australia

Locally owned Integrate IT are a managed service provider (MSP), employing a team of 20 to deliver IT Support and Consultation services. Reporting to the Director, the Service Engineer was responsible for supporting health, construction and hospitality organisations both clients on-site and remotely, managing diverse technology environments, resolving complex issues, and optimising performance.-Successfully resolved 12 tickets per day, aligned with and exceeding KPI’s.-Received 100% positive feedback from clients.-Identified repetitive client issues, rapidly escalating vendor issues with a view to quickly resolve client’s queries with all parties satisfied in outcome.

Australia

Locally owned Zarraffas coffee own 70+ retail outlets Australia-wide, employing ~300 people. Reporting to the IT Team Leader, the Support Specialist provided expert technical assistance to 300+ end-users and stores including the drive-through portals. Proficient in troubleshooting hardware, software, and network issue, dedicated to delivering prompt and effective solutions to ensure smooth operations and user satisfaction.-Rapidly resolved issue-laden drive-through Point of Sale Technologies and docking stations, allowing for continuous service.-Played a key role in State-wide drive-through display to a Digital platform through a seven-stage process. Attended four sites to identify cable space, best times to close drive-through, vendor engagement and project mapping, successfully shepparding with minimal impact to BAU.-Led USA based vendor management component of a national project to upgrade IT ticket system from Salesforce to Connect-wise.-Played a key role in changing internet vendor, brining franchisees from own-sourced providers over to Macquarie internet solutions

Brisbane, Queensland, Australia

Locally owned After Dark Technology are a managed service provider (MSP), employing a team of 30 to deliver IT Support and Consultation services. Reporting to the Team Leader, the Customer Journey Analyst was responsible for troubleshooting and support of end-users for 100+ clients around Australia and New Zealand.-Exceeded KPI’s including successful resolution of 10 tickets per day.-Received 100% positive feedback from clients.-Proactively sought and attended ongoing professional development and upskilling via educational portal. -Nominated to attend onsite visits installing new hardware for the clients’ business whilst building client knowledge and value.

Brisbane, Queensland, Australia

Field Service Technician in behalf of KeyCorp - Bambora - Ingenico Group. Providing high customer service to clients on payment solutions (EFTPOS). Troubleshooting on site, encrypting terminals, upgrading and full installs on Integrating Point Of Sales and payment solutions. Dealt with high profile clients and major project's and events such as major live concerts, and festivals.

Diploma, Network Information Technology, Diploma

Activities and Societies: Information Technology

Two Diplomas Class A,B Networks, Information Technology

Activities and Societies: Networking, Survival, Training and specialised