Harald Erdmann Email and Phone Number
Harald Erdmann work email
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Harald Erdmann personal email
My strenghts and responsibilitiesDevelop and execute the Site business strategies in order to attain the goals of the board and shareholdersProvide strategic advice to the board and Chairperson so that they will have accurate view of the market and the company’s futurePrepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and development activitiesEnsure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all timesCommunicate and maintain trust relationships with shareholders, business partners and authoritiesOversee the Site financial performance, investments and other business venturesDelegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum PerformanceRead all submitted reports by lower rank managers to reward performance, prevent issues and resolve problemsAct as the public speaker and public relations representative of the Site and company in ways that strengthen its profileAnalyze problematic situations and occurrences and provide solutions to ensure company survival and growth
Comvendo Gmbh
View- Website:
- comvendo.de
- Employees:
- 44
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Director Business And Service CenterComvendo Gmbh Aug 2022 - PresentOberhausen, Nordrhein-Westfalen, Deutschland -
Site DirectorConcentrix Aug 2020 - Aug 2022Amsterdam, Nordholland, Niederlande -
Site DirectorSitel Oct 2014 - Aug 2020Krefelddemonstrate strong Commercial Management in a P&L Environment; excellent Leadership and interpersonal skills; strong Client and associate relationship skills; around 700 Agents to manage; 14 direct Reports excl. Team Manager and Trainer -
Lean/Six Sigma Yellow BeltSitel Apr 2015 - Dec 2015• Process Variables Mapping• C&E Matrix• Failure Mode Effect Analysis (FMEA)• Waste Identification• Methods to Reduce Waste• Introduction to Statistics and Graphical Analysis -
Site DirectorSitel Nov 2011 - Sep 2014Wittenberg -
Senior Operations ManagerSitel Oct 2007 - Oct 2011Dessausee Operations Manager - but up to 500 Associates and in different locations and or Countries - Travelpart 25% -
Operations ManagerSitel Apr 2001 - Oct 2007KrefeldThis role manages the day to day operational aspects of the client call center through:•Ensuring that both corporate and client Definitions Of Success and subsequent KPI’s and SLA’s (financial/non financial) are metThis in order to increase revenue, profit, retention and client satisfaction•Provides leadership, development and coaching to Team Managers•Develops an operational plan which includes in production hours, staffing •Maintains and develops operational statistics, financial management information and results reporting•Reviews management reports and suggested resolutions for improvements in productivity, service quality and profitability – signs off as neededUnique Knowledge and Skills•Successful call center management experience•Confidence in client interaction•Ability to build successful solutions •Strong numeric and analytical skills•Experience of all types of call center application•Understanding of financial drivers -
Team ManagerSitel Nov 1999 - Apr 2001Krefeld -
Associate PhilipsSitel Nov 1998 - Nov 1999Krefeld -
Interim Site DirectorSitel (Bulgaria, Sofia) 2007 - 2008Responsible for the successful operation of a customer contact management site managingboth human and material resources.Supports both Sitel and the Client in achieving service, quality and contribution goals.Demonstrates sound financial management in achieving profitability goals to EBITDA leveland proactive cash flow management.Responsible for operating systems, policies and procedures within the site includingdevelopment, implementation, and continual improvement of processes to best achieveoverall business goalsProvides leadership and management to on site leadership team and all associates, toimprove overall associate satisfaction.Ensure development of site’s leadership team via succession planning and leadershipacademy
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Branch ManagerMenz Und Könecke Sep 1996 - Aug 1998Venlo*** is een retailorganisatie die zich primair richt op de verkoop van accessoires en onderdelen in de wit-, bruin- en grijsgoed sectoren. *** is klantgericht wat zich vertaalt in een betrouwbaar en aantrekkelijk aankoopadres waar vanuit respect voor de klant gewerkt wordt en waar service en advies hoog in het vaandel staan. *** bouwt met inzet, motivatie en vakbekwaamheid van haar directe medewerkers en winkelteams aan een aantrekkelijke positie op de Nederlandse en Belgische retailmarkt.
Harald Erdmann Skills
Frequently Asked Questions about Harald Erdmann
What company does Harald Erdmann work for?
Harald Erdmann works for Comvendo Gmbh
What is Harald Erdmann's role at the current company?
Harald Erdmann's current role is each day is a new day with new opportunities.
What is Harald Erdmann's email address?
Harald Erdmann's email address is ha****@****tel.com
What are some of Harald Erdmann's interests?
Harald Erdmann has interest in History And Astronomy, Philosophy.
What skills is Harald Erdmann known for?
Harald Erdmann has skills like Six Sigma, Bpo, Financial Performance, Sound, Call Center, Start Ups, Customer Satisfaction, International Relations, Staff Management, Maintaining Strong, Process Improvement, Avaya Ip Telephony.
Who are Harald Erdmann's colleagues?
Harald Erdmann's colleagues are Reiner Fink, Arne Marstaller, Valentina Vierhuis, Olivia Carvajal Toranzos, Denise Strobel, Selim Mumcu, Marvin Müller.
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Harald Erdmann
Heilbronn -
Harald Erdmann
Germany
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