Harald Erdmann Email & Phone Number

Oberhausen, Nordrhein-Westfalen, Deutschland

Amsterdam, Nordholland, Niederlande

Krefeld

demonstrate strong Commercial Management in a P&L Environment; excellent Leadership and interpersonal skills; strong Client and associate relationship skills; around 700 Agents to manage; 14 direct Reports excl. Team Manager and Trainer

• Process Variables Mapping• C&E Matrix• Failure Mode Effect Analysis (FMEA)• Waste Identification• Methods to Reduce Waste• Introduction to Statistics and Graphical Analysis

Wittenberg

Dessau

see Operations Manager - but up to 500 Associates and in different locations and or Countries - Travelpart 25%

Krefeld

This role manages the day to day operational aspects of the client call center through:•Ensuring that both corporate and client Definitions Of Success and subsequent KPI’s and SLA’s (financial/non financial) are metThis in order to increase revenue, profit, retention and client satisfaction•Provides leadership, development and coaching to Team Managers•Develops an operational plan which includes in production hours, staffing •Maintains and develops operational statistics, financial management information and results reporting•Reviews management reports and suggested resolutions for improvements in productivity, service quality and profitability – signs off as neededUnique Knowledge and Skills•Successful call center management experience•Confidence in client interaction•Ability to build successful solutions •Strong numeric and analytical skills•Experience of all types of call center application•Understanding of financial drivers

Krefeld

Krefeld

Responsible for the successful operation of a customer contact management site managingboth human and material resources.Supports both Sitel and the Client in achieving service, quality and contribution goals.Demonstrates sound financial management in achieving profitability goals to EBITDA leveland proactive cash flow management.Responsible for operating systems, policies and procedures within the site includingdevelopment, implementation, and continual improvement of processes to best achieveoverall business goalsProvides leadership and management to on site leadership team and all associates, toimprove overall associate satisfaction.Ensure development of site’s leadership team via succession planning and leadershipacademy

Venlo

*** is een retailorganisatie die zich primair richt op de verkoop van accessoires en onderdelen in de wit-, bruin- en grijsgoed sectoren. *** is klantgericht wat zich vertaalt in een betrouwbaar en aantrekkelijk aankoopadres waar vanuit respect voor de klant gewerkt wordt en waar service en advies hoog in het vaandel staan. *** bouwt met inzet, motivatie en vakbekwaamheid van haar directe medewerkers en winkelteams aan een aantrekkelijke positie op de Nederlandse en Belgische retailmarkt.