Harald Erdmann

Harald Erdmann Email and Phone Number

each day is a new day with new opportunities @ comvendo GmbH
germany
Harald Erdmann's Location
Krefeld, North Rhine-Westphalia, Germany, Germany
Harald Erdmann's Contact Details

Harald Erdmann work email

Harald Erdmann personal email

n/a
About Harald Erdmann

My strenghts and responsibilitiesDevelop and execute the Site business strategies in order to attain the goals of the board and shareholdersProvide strategic advice to the board and Chairperson so that they will have accurate view of the market and the company’s futurePrepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and development activitiesEnsure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all timesCommunicate and maintain trust relationships with shareholders, business partners and authoritiesOversee the Site financial performance, investments and other business venturesDelegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum PerformanceRead all submitted reports by lower rank managers to reward performance, prevent issues and resolve problemsAct as the public speaker and public relations representative of the Site and company in ways that strengthen its profileAnalyze problematic situations and occurrences and provide solutions to ensure company survival and growth

Harald Erdmann's Current Company Details
comvendo GmbH

Comvendo Gmbh

View
each day is a new day with new opportunities
germany
Website:
comvendo.de
Employees:
44
Harald Erdmann Work Experience Details
  • Comvendo Gmbh
    Director Business And Service Center
    Comvendo Gmbh Aug 2022 - Present
    Oberhausen, Nordrhein-Westfalen, Deutschland
  • Concentrix
    Site Director
    Concentrix Aug 2020 - Aug 2022
    Amsterdam, Nordholland, Niederlande
  • Sitel
    Site Director
    Sitel Oct 2014 - Aug 2020
    Krefeld
    demonstrate strong Commercial Management in a P&L Environment; excellent Leadership and interpersonal skills; strong Client and associate relationship skills; around 700 Agents to manage; 14 direct Reports excl. Team Manager and Trainer
  • Sitel
    Lean/Six Sigma Yellow Belt
    Sitel Apr 2015 - Dec 2015
    • Process Variables Mapping• C&E Matrix• Failure Mode Effect Analysis (FMEA)• Waste Identification• Methods to Reduce Waste• Introduction to Statistics and Graphical Analysis
  • Sitel
    Site Director
    Sitel Nov 2011 - Sep 2014
    Wittenberg
  • Sitel
    Senior Operations Manager
    Sitel Oct 2007 - Oct 2011
    Dessau
    see Operations Manager - but up to 500 Associates and in different locations and or Countries - Travelpart 25%
  • Sitel
    Operations Manager
    Sitel Apr 2001 - Oct 2007
    Krefeld
    This role manages the day to day operational aspects of the client call center through:•Ensuring that both corporate and client Definitions Of Success and subsequent KPI’s and SLA’s (financial/non financial) are metThis in order to increase revenue, profit, retention and client satisfaction•Provides leadership, development and coaching to Team Managers•Develops an operational plan which includes in production hours, staffing •Maintains and develops operational statistics, financial management information and results reporting•Reviews management reports and suggested resolutions for improvements in productivity, service quality and profitability – signs off as neededUnique Knowledge and Skills•Successful call center management experience•Confidence in client interaction•Ability to build successful solutions •Strong numeric and analytical skills•Experience of all types of call center application•Understanding of financial drivers
  • Sitel
    Team Manager
    Sitel Nov 1999 - Apr 2001
    Krefeld
  • Sitel
    Associate Philips
    Sitel Nov 1998 - Nov 1999
    Krefeld
  • Sitel (Bulgaria, Sofia)
    Interim Site Director
    Sitel (Bulgaria, Sofia) 2007 - 2008
    Responsible for the successful operation of a customer contact management site managingboth human and material resources.Supports both Sitel and the Client in achieving service, quality and contribution goals.Demonstrates sound financial management in achieving profitability goals to EBITDA leveland proactive cash flow management.Responsible for operating systems, policies and procedures within the site includingdevelopment, implementation, and continual improvement of processes to best achieveoverall business goalsProvides leadership and management to on site leadership team and all associates, toimprove overall associate satisfaction.Ensure development of site’s leadership team via succession planning and leadershipacademy
  • Menz Und Könecke
    Branch Manager
    Menz Und Könecke Sep 1996 - Aug 1998
    Venlo
    *** is een retailorganisatie die zich primair richt op de verkoop van accessoires en onderdelen in de wit-, bruin- en grijsgoed sectoren. *** is klantgericht wat zich vertaalt in een betrouwbaar en aantrekkelijk aankoopadres waar vanuit respect voor de klant gewerkt wordt en waar service en advies hoog in het vaandel staan. *** bouwt met inzet, motivatie en vakbekwaamheid van haar directe medewerkers en winkelteams aan een aantrekkelijke positie op de Nederlandse en Belgische retailmarkt.

Harald Erdmann Skills

Six Sigma Bpo Financial Performance Sound Call Center Start Ups Customer Satisfaction International Relations Staff Management Maintaining Strong Process Improvement Avaya Ip Telephony Workforce Management Organizational Development Confidence Building Strategic Financial Planning Kronos Timekeeping Operations Management Contact Centers Maintaining Strong Client Relationships Internal Communications Leadership Development Goal Oriented Individual With Strong Leadership Capabilities Interpersonal Communication Abilities Contact Center Operations Strongly Self Motivated Goal Oriented Concur Financial Performance Improvement Interpersonal Operational Excellence Management Business Coaching Coaching Strategic Financial Strategic Communications Outsourcing Financial Management Siebel 7.x Contact Center Call Centers Lawson Hris Performance Improvement Organizational Motivation Crm Executive Coaching Performance Management

Frequently Asked Questions about Harald Erdmann

What company does Harald Erdmann work for?

Harald Erdmann works for Comvendo Gmbh

What is Harald Erdmann's role at the current company?

Harald Erdmann's current role is each day is a new day with new opportunities.

What is Harald Erdmann's email address?

Harald Erdmann's email address is ha****@****tel.com

What are some of Harald Erdmann's interests?

Harald Erdmann has interest in History And Astronomy, Philosophy.

What skills is Harald Erdmann known for?

Harald Erdmann has skills like Six Sigma, Bpo, Financial Performance, Sound, Call Center, Start Ups, Customer Satisfaction, International Relations, Staff Management, Maintaining Strong, Process Improvement, Avaya Ip Telephony.

Who are Harald Erdmann's colleagues?

Harald Erdmann's colleagues are Reiner Fink, Arne Marstaller, Valentina Vierhuis, Olivia Carvajal Toranzos, Denise Strobel, Selim Mumcu, Marvin Müller.

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