Haran G Email & Phone Number

Muscat, Oman

Core Competencies:Dealer ManagementBusiness DevelopmentNetwork Expansion ProjectsSkill Set Development Service Marketing Activities Branding & Promotional Campaign PromotionsValue Chain Enhancement Annual Business plan & Strategy Service products ManagementFleet Management Customer Relations Management Service Contracts Management• Handling Service branches across Oman on various… Show more Core Competencies:Dealer ManagementBusiness DevelopmentNetwork Expansion ProjectsSkill Set Development Service Marketing Activities Branding & Promotional Campaign PromotionsValue Chain Enhancement Annual Business plan & Strategy Service products ManagementFleet Management Customer Relations Management Service Contracts Management• Handling Service branches across Oman on various service products. KRA includes Value Chain Enhancement and Customer retention, Customer service improvement, Kaizen in New Products Development in line with Market & Best practices implementation.• Regularly monitoring the progress of business KPIs & daily review with all branches and guiding them to achieve targets.• Developing and implementing the strategy to improve workshop profitability & continuously monitoring low performing branches to improve their Inflow & Revenue performance.• Responsible for analysing customer & local market needs and developing new service products at right time to improve customer retention & hence enhance dealer development activities.• Liaison with IT department, plan, develop, test and implement new products in SAP as per user (service) requirement. • Implementing & maintaining Toyota after sales Business flow process related to service marketing (UIO Farming & customer retention) across all workshops in order to increase inflow.• Provide Marketing support throughout the year by offering Various Promotional Campaigns.• Administration of service promotional campaign activities include Artwork, content design, Authorities approval, Printing of POP materials, Distribution to branches, configure offers in SAP System with IT Support, conducting training program to end-users, Launching, execution, implementation, evaluate results against the target, conduct SGA (Small Group Activity) & Kaizen to achieve further heights by PDCA process. Show less

Oman

• Responsible for the speedy resolution of customer queries/grievances by the Fleet team.• Consistent evaluation of service quality with fleet customers so as to optimise customer satisfaction levels.• Monitor timely submission of periodic maintenance schedule to their entire fleet vehicles & reminding them till report to our service.• Identification of New Business opportunities - By conducting the Market scan, competition analysis, market intelligence & to propose… Show more • Responsible for the speedy resolution of customer queries/grievances by the Fleet team.• Consistent evaluation of service quality with fleet customers so as to optimise customer satisfaction levels.• Monitor timely submission of periodic maintenance schedule to their entire fleet vehicles & reminding them till report to our service.• Identification of New Business opportunities - By conducting the Market scan, competition analysis, market intelligence & to propose tactics.• Responsible to Increase vehicle inflow by addition of new/lost customer’s vehicles and maintaining an existing database.• Update Database periodically, analyse and implement plans to increase UIO (Units in Operation) at national level considering floating fleet.• Accountable for Fleet vehicle Inflow and segment Revenue generation.• Ensure timely submission of credit Invoices on monthly basis and collect payment as per agreed credit terms.• Periodically reconcile AR (Accounts Receivables) and follow up on outstanding over dues.• Responsible for offering customized Service packages / Contracts (Express Lube, Prepaid, Comprehensive) to fleet customers based on vehicle usage requirements, operating conditions, Terrain and Running pattern etc.• Ensure customer revisit and long term retention by selling more contracts.• Planning, Budgeting for Fleet customer Service promotional activities.• Promotion and administration of special campaigns to their Major fleet vehicles and attract lost vehicles.• To promote & market service business in a highly competitive market by designing & implementing marketing strategies & innovative campaigns such as seasonal campaigns/region-specific campaigns etc.• Organizing and administration of Service Campaigns & Service Marketing Activities as & when required.• Devising & implementing result-oriented strategies to build long-term client loyalty.• Enhancement of Loyalty point program which ensures customer’s revisit. Show less

Sohar, Al Batinah North, Oman

• Understand fleet customer requirements and provide timely solutions to all service-related needs.• Timely submission of Fleet scheduler for regular periodic service & ensure vehicle reporting to the workshop.• Offer free check-up, provide Observation report, repair estimate and obtain approval and thereby generate revenue.• Responsible for Fleet vehicle inflow and Revenue per Repair Order.• Track Customer-wise revenue and analyse scope for improvement.• Submission of… Show more • Understand fleet customer requirements and provide timely solutions to all service-related needs.• Timely submission of Fleet scheduler for regular periodic service & ensure vehicle reporting to the workshop.• Offer free check-up, provide Observation report, repair estimate and obtain approval and thereby generate revenue.• Responsible for Fleet vehicle inflow and Revenue per Repair Order.• Track Customer-wise revenue and analyse scope for improvement.• Submission of credit invoices and collects payment periodically as per agreed terms.• Regular Follow up on outstanding payments and sending official reminders for further follow-up.• Offer customized Service contracts according to customer requirements and retain customers for a longer period.• Organizing region-specific service campaigns and Service marketing activities whenever required.• Monitoring & improving workshop inflow by Effectively Manage call centre activities like Service Appointment System Post-service follow up, Customer complaint handling, repeat repair tracking, Information about ongoing campaigns and lost customer tracking. Show less

Chennai,India

• Heading & Assisting a team of Service Advisors, Front office Executives & Service Marketing Executives. Effective Co-ordination with Workshop Quality Controller, Job Controller and service Engineers.• Accountable for staff productivity, Efficiency, Utilization and target achievement.• Procurement of all types of company-owned- and-operated automotive equipment, and materials, supplies, and parts required to maintain automotive equipment, garages, and storage… Show more • Heading & Assisting a team of Service Advisors, Front office Executives & Service Marketing Executives. Effective Co-ordination with Workshop Quality Controller, Job Controller and service Engineers.• Accountable for staff productivity, Efficiency, Utilization and target achievement.• Procurement of all types of company-owned- and-operated automotive equipment, and materials, supplies, and parts required to maintain automotive equipment, garages, and storage facilities.• Coordinate automotive repair and maintenance services to obtain maximum utilization of automotive equipment and prevent operational delays in other departments.• Long term yearly, quarterly, monthly business planning & forecasting.• Liaison with parts department in backorder parts and assisting service advisors in arranging parts.• Cooperation with sales department in updating of free service contracts and obtain database periodically. Show less

Master Of Business Administration - Mba, Marketing Management, First Class

Bachelor Of Engineering - Be, Mechanical Engineering, First Class