Harbind Singh

Harbind Singh Email and Phone Number

Communication | People Management | Strategist | Quality Analyst @ American Express
new york, new york, united states
Harbind Singh's Location
Delhi, India, India
About Harbind Singh

An experienced client champion with proven skillset in driving results and maximising ROI. Worked in the diverse industries such as finance and hospitality, and delivered strategically set outcomes while being a dependable resource throughout the practice. Core skillset includes: Mapping customer journey, client servicing, customer support, understanding of handling inbound requisitions from across geographies

Harbind Singh's Current Company Details
American Express

American Express

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Communication | People Management | Strategist | Quality Analyst
new york, new york, united states
Employees:
69113
Harbind Singh Work Experience Details
  • American Express
    Senior Customer Care Professional
    American Express Aug 2022 - Present
    Gurugram, Haryana, India
    Handle customer queriesHandle escalations and owning and being accountable on calls, emails and RMqueriesIn-depth process and system knowledgeEnsuring that the first point of resolution is achievedDelivering customer and stakeholder metrics as per goalsMaintaining quality and keeping in line with compliance guidelines
  • Airbnb
    Resolution Specialist
    Airbnb Feb 2021 - Aug 2022
    Gurugram, Haryana, India
    Translated complex customer queries into smaller manageable tasks to reduce redundancy.Responded to customers request for products, services and company information.Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.Engaged with customers to better understand needs and deliver excellent service.Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.Used organisations troubleshooting tree to evaluate technical problems and find appropriate solutions.Helped in negotiations and conflict resolution through mediation techniques.Exceeded goals through effective prioritization and consistent work ethic.
  • Barclays
    Personal Banker
    Barclays Jun 2018 - Feb 2021
    Noida Area, India
    Delivered exceptional customer experience by building relationships and helping consumer and small business customers succeed financially.Managed customer accounts, including opening, closing and overseeing all large transactions.Quickly learned new skills and applied them to daily tasks to improve efficiency.Trained and mentored employees to maximize team performance.
  • Peoplestrong
    Branding Intern
    Peoplestrong Nov 2017 - Feb 2018
    Gurugram, Haryana, India
    Content creation for Altify, a platform for annual product launch.Collaborated with marketing and sales team for a new product launch.Ideated and helped shaped how the company will be projected going further.Helped support the digital marketing team to help increase presence in the HR-Tech field.
  • Peoplestrong
    Marketing Intern
    Peoplestrong Jul 2017 - Aug 2017
    Gurgaon, India
    Supported BTL content creation for the digital platform.Helped convert cold calls into leads, which came in though the digital channel.Converted 30+ leads over the time period.Helped the sales team with client expectations and maintain client relationships.
  • Kantar Imrb
    Research Intern
    Kantar Imrb Apr 2017 - Jun 2017
    New Delhi Area, India
    Helped collect data in 7 projects across several industries.Participated and helped formulate the strategy for data collection for the projects.Worked with pre-defined requirements of the clients and their end goals for the research.Assisted in analysing the collected data.

Harbind Singh Skills

Public Speaking Powerpoint Research Microsoft Office Microsoft Excel Customer Service Microsoft Word Social Media Teaching English Strategic Planning Leadership Event Planning Teamwork

Harbind Singh Education Details

Frequently Asked Questions about Harbind Singh

What company does Harbind Singh work for?

Harbind Singh works for American Express

What is Harbind Singh's role at the current company?

Harbind Singh's current role is Communication | People Management | Strategist | Quality Analyst.

What schools did Harbind Singh attend?

Harbind Singh attended Iilm Institute For Business And Management, International School Of Management, Germany, Jagan Institute Of Management Studies.

What skills is Harbind Singh known for?

Harbind Singh has skills like Public Speaking, Powerpoint, Research, Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, Social Media, Teaching, English, Strategic Planning, Leadership.

Who are Harbind Singh's colleagues?

Harbind Singh's colleagues are Daniela Itzel Chapina Colón, Matteo Negri, Catherine Martin Morgan, Jalisa Sims, Ricardo Ochoa, Nadia Franck, Mariana Gonzalez.

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