Handle customer queriesHandle escalations and owning and being accountable on calls, emails and RMqueriesIn-depth process and system knowledgeEnsuring that the first point of resolution is achievedDelivering customer and stakeholder metrics as per goalsMaintaining quality and keeping in line with compliance guidelines

Translated complex customer queries into smaller manageable tasks to reduce redundancy.Responded to customers request for products, services and company information.Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.Engaged with customers to better understand needs and deliver excellent service.Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.Used organisations troubleshooting tree to evaluate technical problems and find appropriate solutions.Helped in negotiations and conflict resolution through mediation techniques.Exceeded goals through effective prioritization and consistent work ethic.

Delivered exceptional customer experience by building relationships and helping consumer and small business customers succeed financially.Managed customer accounts, including opening, closing and overseeing all large transactions.Quickly learned new skills and applied them to daily tasks to improve efficiency.Trained and mentored employees to maximize team performance.

Content creation for Altify, a platform for annual product launch.Collaborated with marketing and sales team for a new product launch.Ideated and helped shaped how the company will be projected going further.Helped support the digital marketing team to help increase presence in the HR-Tech field.

Supported BTL content creation for the digital platform.Helped convert cold calls into leads, which came in though the digital channel.Converted 30+ leads over the time period.Helped the sales team with client expectations and maintain client relationships.

Helped collect data in 7 projects across several industries.Participated and helped formulate the strategy for data collection for the projects.Worked with pre-defined requirements of the clients and their end goals for the research.Assisted in analysing the collected data.