eClinciaWorks is Electronic Medical Record Product in my role as a Software Specialist which include software support,documentation and implemented quality and process improvements, including defect prioritization, resolution scope.Have undergone training in various technologies that were predominantly basedon Java and J2EE.Knowledge of web based EMR application and its sub portals.The software requires Database Management Skills which I have been able tosuccessfully display, in the process proving to be a valuable asset to the team.Proficient in handling escalated calls and providing technical support to end – users.Troubleshooting server side issue related to JSP ,XSL and Class files.Worked with development and R & D team for bug verification and to get bug resolved for latest version.Experience in logs reading .Ability to effectively prioritize assignments as well as unplanned issues with help of tools used for Defect reporting, defect tracking(Bugzilla).