Hard Shah Email & Phone Number

Schaumburg, Il, Us

• Led a web development project for Sacred Heart University's literature department, designing, developing, and hosting a digital archive website on WordPress.• Utilized HTML and CSS to create a responsive and accessible user interface, improving mobile accessibility by 30% and reducing load times by 25% across various devices and browsers.• Conducted design and prototyping using Figma and Framer to develop a modern, visually engaging layout aligned with academic and aesthetic goals, leading to a 20% increase in user engagement.• Collaborated with faculty and cross-functional teams to align on project goals, visual identity, and user interface requirements, completing the project two weeks ahead of schedule.• Implemented user-friendly interfaces to effectively showcase posts, essays, and archived materials, prioritizing clear navigation and impactful presentation, resulting in a 15% increase in site visits.

Fairfield, Connecticut, United States

• Led a web development project for Sacred Heart University's literature department, designing, developing, and hosting a digital archive website on WordPress.• Utilized HTML and CSS to create a responsive and accessible user interface, improving mobile accessibility by 30% and reducing load times by 25% across various devices and browsers.• Conducted design and prototyping using Figma and Framer to develop a modern, visually engaging layout aligned with academic and aesthetic goals, leading to a 20% increase in user engagement.• Collaborated with faculty and cross-functional teams to align on project goals, visual identity, and user interface requirements, completing the project two weeks ahead of schedule.• Implemented user-friendly interfaces to effectively showcase posts, essays, and archived materials, prioritizing clear navigation and impactful presentation.

Conduct in-depth research on emerging gadgets and innovations within the field by analyzing market trends, exploring new technologies, and evaluating their relevance and potential applications.- Explored AI solutions and improved usage performance by researching new AI models and training their capabilities.- Managed multiple tasks, including equipment maintenance, inventory control, and support for lab activities.

- Provided comprehensive IT support to over 200+ students and faculty members, ensuring a 95% success rate in resolving first-contact support requests for on-campus and remote users, which optimized both user productivity and system reliability.- Diagnosed and resolved technical issues across a range of platforms (Windows, macOS, and university-specific software), reducing average resolution time by 30% and minimizing disruptions for academic activities.- Streamlined support operations by handling an average of 30-40 support tickets weekly, achieving an average response time of under 10 minutes and consistently meeting or exceeding SLA targets.- Collaborated with cross-departmental teams to troubleshoot and document system-wide technical issues, helping to inform software updates and improve overall user experience by identifying recurring issues and providing feedback to IT administrators.- Enhanced system efficiency and performance by creating user guides and documentation, enabling a more autonomous user experience and reducing repetitive support requests by 15%.- Demonstrated strong analytical and technical skills, leveraging a proactive approach to identify potential areas for system improvements and optimize technical workflows, laying a solid foundation for further roles in technical support and software quality assurance.

Schaumburg, Illinois, United States

Handled cross-functional responsibilities related to student schedules, timetables updates, booking adjustments, front desk operations, new admissions, and appointments while addressing inquiries from parents and enrolled students.Served as a part-time offline/online assistant to the center director and delivered both on-site and remote support from CT to maintain operational continuity and uphold the center's standards of excellence.

- Optimized user experience for over 500+ virtual classroom sessions, achieving a 30% reduction in classroom interruptions by proactively troubleshooting and resolving issues with real-time responsiveness and effective communication.- Provided end-to-end technical support across 3 major digital classroom platforms, developing a strong foundation in system reliability, UI troubleshooting, and platform stability.- Collaborated with cross-functional teams to document and analyze recurring technical issues, creating feedback loops with developers that led to a 25% decrease in recurring errors and improved system performance.- Enhanced operational efficiency by managing an average of 50 support tickets per week with an 85% success rate on first-call resolutions, streamlining support processes and contributing to high-quality user support standards.- Leveraged analytical and problem-solving skills to identify patterns in technical issues, influencing software updates that improved platform stability and minimized user disruptions.- Consistently exceeded performance metrics, achieving an average response time of under 5 minutes, issue resolution time of under 15 minutes, and 95% user satisfaction score, demonstrating a customer-focused approach that is highly relevant to software development and quality assurance roles.