• Managed IT projects related to new store builds, relocations and decommissions for Multiple Canadian Tire banners (SportChek, Mark’s, Pro Hockey Life, National Sports and Paderno) while adhering to Change Management process (CAB/TAB) within Service Now.• Led teams of IT resources working on internal projects valued at $250k to $3.2 Million.• Oversaw hardware break/fix budget and external labor budget of $1.5 M to support continued operations for multiple Canadian Tire banners.• Facilitated executive stakeholder relationships for multiple banners.• Nurtured 3rd party vendor relationships (Bell Canada, Rogers, Soroc Technology, Zebra Technologies, RetailNext, Digital Mortar, Lexmark Canada, Fujitsu Canada, Visioneering Group, Moneris, Elo View) for projects and store builds.• Managed Digital Transformation projects like Retail Next, Digital Mortar and Distribution Order Management that allowed business to increase customer engagement and increase sales. • Provided leadership and direction to project team to allow FGL and Mark’s to become PCI (Payment Card Industry) compliant. All credit card data residing within our network was successfully removed and training materials for the business were created to prevent any potential breaches.• Coached and mentored all internal resources and 3rd party vendors required to install new Point of Sales (Elo POS) at 386 Mark’s stores. • Ensured successful hand-off of projects to technical support teams.

• Provided leadership and direction to Consultants, Developers, QA and Account Managers while developing integrated solutions for vendors that match their ERP system.• Managed product implementation, including project planning, and ongoing project management of multiple implementations with very tight deadlines.• Managed Integration expectations, timelines and deliverables for major oil field service clients like Husky, Halliburton, Schlumberger, Baker Hughes, Murphy Oil and Apache Corp.• Provided quality consulting and support delivery to Vendors before and after transitioning Integration to the Production environment.

• Planned and directed aspects of simultaneous projects including scheduling, creating milestones/final deliverables, and cost/benefit analyses. • Provided scope, requirements analysis and project leadership to assigned teams of Applications Developers, Analysts, and Technical Specialists.• Managed risk, ensuring actions taken to avoid and/or minimize adverse impacts.• Tracked, monitored, and communicated project progress against project plan, requirements, quality measures, best practices, and milestones.• Acted as the primary liaison between project teams and the business, to ensure business requirements were being met and managed scope changes.

Owned and managed a high volume Subway Restaurant• Ensured restaurant was run in compliance with Subway franchise rules and guidelines.• Hired, trained and created scheduled workloads for up to 20 employees with distinction in employee retention.• Streamlined processes to achieve targeted high productivity while maintaining a focus on cost reduction.

Support developed products:•Developed test plans and test cases based on product specs, commercial specs and user documentation for mobile stations using GSM technology.•Interfaced with cross-functional groups to determine best method of testing mobile technology.•Performed complete product testing, including functionality, performance and usability, and reported the results to management using MKS track Integrity Database.•Performed customer field trial and internal tech trial activities.•Reviewed product documentation (user guides, inserts and product specs) for accuracy and clarity.

•Evaluated and tested software programs against designer specifications and user requirements.•Wrote test programs and automated test scripts using Visual Basic.•Administered and monitored automated testing using Rational Team Test 7.5.•Interpreted results, document conclusions and make recommendations for improvements.•Implemented version control by tracking all updates to existing versions of software.